Change to Adult

Please don't bump old threads. It's not possible to change the age of an account so unless the age on the account is 18, it will not let you promote it.

The age on listed on the account itself is what determines the classification on the console. Unlike the Xbox 360 where you actually had to promote an account, the Xbox One will do it automatically.

Changing the actual Microsoft account associated with the Gamertag will not change the age you entered on the account's creation.

It won't let me do this at all! I changed my birthday but I still cannot do anything!

You would need to follow the instructions above to promote your account to an adult account.

The parent who has their email address attached to the account has to do it. Information on how can be found here http://support.xbox.com/en-US/xbox-live/online-privacy-and-safety/online-safety

Promote a child account to an adult account

Xbox LIVE determines whether an account is a child account or an adult account based on the age of the account owner. Account owners who are younger than 18 are given child accounts in the United States. The legal adult age varies by country and region (for
example, the adult age in Korea is 20).

Child accounts are tied to an adult's Windows Live ID. The adult account can control Family Settings and restrict some features of Xbox LIVE.

After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox LIVE restrictions.

To promote a child account to an adult account

• • Sign in to Xbox LIVE by using the account that you want to change.
  • Go to Settings, and then select Account.
  • Select Promote Child Account.

Note This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United States). The legal adult age varies by country and region. The age of an account owner is calculated by
using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.

• Follow the on-screen instructions to promote the account.

Note If you want to control the console itself - for example, to limit the amount of time the console can be used on a daily basis, or limit the content types that can be viewed on the console - please see Xbox
360 console parental controls. To learn about ESRB Ratings and safe gaming tips, please see GetGameSmart.com.