Change the region of a purchase

Discus and support Change the region of a purchase in XBoX on Consoles to solve the problem; OK so today is my birthday and my friend bought me a month of gold. Now the problem is that my friend is in Canada and I'm in the U.S. My account is a... Discussion in 'XBoX on Consoles' started by T3H DoomPenguin, Sep 26, 2014.

  1. Change the region of a purchase


    OK so today is my birthday and my friend bought me a month of gold. Now the problem is that my friend is in Canada and I'm in the U.S. My account is a U.S. account but the purchase was Canadian, is there a way to switch this?

    :)
     
    T3H DoomPenguin, Sep 26, 2014
    #1
  2. onyxishere
    onyxishere Guest
    Billing Information - Wrong Country

    The link below will explain how to change the region of your gamertag so you can purchase your Live membership.

    support.xbox.com/.../change-region
     
    onyxishere, Sep 26, 2014
    #2
  3. onyxishere
    onyxishere Guest
    Anyone know who to change the country/region on the Billing Contact Information? I want to purchase some points but I can't because I don't live in the States and can't change it. I can't get a new account by the way, what do I do?

    Here is how to change the region of your account.

    support.xbox.com/.../change-region

    Sorry but you cannot change the billing info. In order to purchase items online your billing info must match your physical location.

    Also, be aware that even if you change your account region you still may not be able to purchase and download some content due to region locking. This means that although you may be able to purchase items you won't be able to download them if they are not
    originally available outside of that country.
     
    onyxishere, Sep 26, 2014
    #3
  4. Daft Badger
    Daft Badger Guest

    Change the region of a purchase

    No.Things like live codes are region locked so you would need a live code for the U.S.

    There is no way to make a code bought in Canada work on a U.S. based account.
     
    Daft Badger, Sep 26, 2014
    #4
  5. Daft Badger Win User

    Change the region of a purchase

    No.Things like live codes are region locked so you would need a live code for the U.S.

    There is no way to make a code bought in Canada work on a U.S. based account.
  6. XBF George L Win User

    gift uit andere region ontvangen [Translation - Gift from other region received ]

    Hello!

    Gifts are set up by region and will not be redeemable if it was purchased from a different region. Changing consoles region to another region falsely will not change the outcome. The only option would be to have the person that purchased the gift to attempt
    to reverse the purchase of the gift as the code will not be able to be redeemed in a different region. Refund Webform

    Hope this helps.
  7. XBF Jasmine Z Win User

    Compras em outras regiões [Shopping in other regions]

    Hello jm_wars,

    It is possible to change your region for the Microsoft Store. I have listed the link below:

    Change your region for Microsoft Store


    We do not recommend changing the region, because once it is changed back to the original region, it may cause problems with the purchase. This means purchased items will only work in the region that they were purchased in. Also, please note it takes 90 days
    to switch your region after the first change. We recommend suggesting the idea to our team with the link below:

    Please visit:
    Xbox Ideas
  8. Georges C. Win User

    Changed region. Purchase problem.

    Hello again, unfortunately not, and as they commented above the service is not available, and if you change the region of your account, you will have to wait 90 days before you can make another change.
  9. Tezzerrific Win User

    Changed region. Purchase problem.

    your new country is not supported by microsoft xbox live meaning no access, you would need to use your previous country but also the payment and address must match the previous country

    word of warning, if you change region to another you cannot change to another for 3 months
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Change the region of a purchase

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