Change payment method

Discus and support Change payment method in XBoX on Consoles to solve the problem; My credit card has to be changed, because i noticed that my last payment was suspended by a changed credit card. Now I want to change my payment... Discussion in 'XBoX on Consoles' started by JerryVermanen, Nov 23, 2016.

  1. JerryVermanen
    JerryVermanen Guest

    Change payment method


    My credit card has to be changed, because i noticed that my last payment was suspended by a changed credit card. Now I want to change my payment method, but I keep getting errors. Also, I can't enter a Xbox Live code for a month of Xbox Live Gold. Just annoying
    errors without any explanation on what to do.

    https://commerce.microsoft.com/PaymentHub/Help

    Going to my Microsoft account and changing the method doesn't work either. I also can't remove my current credit card, and when I want to change my CC, it keeps saying my CC is already added. But it isn't.

    :)
     
    JerryVermanen, Nov 23, 2016
    #1
  2. Urantian01
    Urantian01 Guest
    XOne "Use a different way to pay" problem

    Go to billing.Microsoft.com, pull up your account, remove you payment methods, then re-ad your payment methods.

    Profit.(for Microsoft)
     
    Urantian01, Nov 23, 2016
    #2
  3. sonarius88
    sonarius88 Guest
    Problems with downloading games having xbox live gold

    Under the 'Payments methods' I can see a link to add a payment method. And there are no buttons like 'change payment methods'. So, I guess, I should go to 'add a payment method', should I not?
     
    sonarius88, Nov 23, 2016
    #3
  4. VIILivelySins
    VIILivelySins Guest

    Change payment method

    This is the exact same problem I'm having. For some reason my subscription was put on hold because of some issue with my card. When I go to update the information (Even though nothing has actually changed) the card isn't even listed so I can't change anything.
    It asks me to add a new one, but this is the only one I have and it says it's already been added. I can't seem to even cancel the subscription and start over either. I'm at a loss. Hopefully someone knows whats going on.
     
    VIILivelySins, Nov 23, 2016
    #4
  5. VIILivelySins Win User

    Change payment method

    This is the exact same problem I'm having. For some reason my subscription was put on hold because of some issue with my card. When I go to update the information (Even though nothing has actually changed) the card isn't even listed so I can't change anything.
    It asks me to add a new one, but this is the only one I have and it says it's already been added. I can't seem to even cancel the subscription and start over either. I'm at a loss. Hopefully someone knows whats going on.
  6. Lord Rob UK Win User

    Changing Payment Methods

    Hi iOn Uniique,

    I found a similar answer to the problem you are encountering:

    forums.xbox.com/.../3673068.aspx

    "Hi seems to be a common issue at the moment and one which has affected me; I could not buy anything online or on console event though all methods valid and enough funds etc.

    After contacting support here:
    support.xbox.com/.../contact-us

    It turns out the issue relates to a risk block where by if you buy numerous items in a short time scale or have suddenly bought something after a long break then the system automatically lock your account to prevent fraud.

    To remove the lock please contact support as above and explain the issue.

    Be aware it took 5 days for a resolution so please be patient."

    Hope this helps

    Regards

    BoA
  7. Zelda42O Win User

    change method of payment

    how do I change credit card number to have my xbox charged
    Hi SueTornay,

    You can go to microsoft.com and log into your xbox account. In the top right corner after you are logged in click your profile picture and go to "microsoft account" directly under your name you should see a section that says "update payment type" or "billing
    and subscriptions" then should allow you to choose what credit card you want your subscription to be billed to.

    Or you can go here and log in to get the same result:

    https://account.microsoft.com/services/

    Hope this helps!
  8. sonarius88 Win User

    Problems with downloading games having xbox live gold

    Under the 'Payments methods' I can see a link to add a payment method. And there are no buttons like 'change payment methods'. So, I guess, I should go to 'add a payment method', should I not?
  9. M3tal Daz3 Win User

    J"ai un solde de 16.40 dollars, mais je ne peux pas jouer avec mes amis. Sol;de impayé. J'utilise toujours des cartes cadeaux pour activer mon compte. Quoi faire

    You have to settle your previous payments through a valid method of payment before doing changes in your membership or method of payment.
Thema:

Change payment method

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