Change of Shipping Instructions

Discus and support Change of Shipping Instructions in XBoX on Windows to solve the problem; I ordered an X-box and it needs to be held at the local FedEx location in Cambridge, MA, how do I do this? [mod removed]... Discussion in 'XBoX on Windows' started by Michael Barham, Dec 24, 2022.

  1. Change of Shipping Instructions


    I ordered an X-box and it needs to be held at the local FedEx location in Cambridge, MA, how do I do this?

    [mod removed]

    :)
     
    Michael Barham, Dec 24, 2022
    #1
  2. Fatima_J Win User

    Change of Shipping Instructions

    Hi Michael Barham ,



    Thank you for posting to the Microsoft community.

    In this case you are best to request all back from support. There may be something going on with the purchase.

    When you go to Contact Us to get it to request a chat follow these steps:

    Step 1 ----select Xbox One

    Step 2 ----select see other options then subscription changes

    Step 3-----select show contact options
    Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    We look forward to your response.

    Truly Yours,

    Fatima

    Microsoft Moderator
  3. MoeZArts Win User

    Shipping

    Are you returning a purchase? if so, then yes. All you need to do is to include everything you received in its original packaging and attach the return label to the shipping box. Make sure there are no other labels on the shipping box.

    If it is for a repair, then follow the instructions here:

    The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see:

    How to pack for shipping

    After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email.

    https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced
  4. {Parity} Win User

    Shipping xbox

    That is not normally true. They typically don't ship back the items that were shipped with the console. The instructions tell you not to ship anything but the console.
  5. steeledwand7664 Win User

    Do you need to pack the cables and controller that came with your console when sending in for repairs?

    According to this support article under the pack and ship your device it says (direct copy and paste from that article):

    The email confirmation for your service order request contains packing and shipping instructions. For illustrated packing instructions, see How to pack your Xbox console, Kinect sensor, or Xbox accessory for shipping.

    After your device has been packed, print your shipping label, tape it to your package, and then follow the shipping instructions in the confirmation email.

    So the confirmation email should give you those instructions on what you need to pack and send in.

    Here is the link to the support article

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced
  6. Smwutches Win User

    Faulty Series X - Replacement Received

Thema:

Change of Shipping Instructions

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