Change of Ship-To Address on Xbox Series X Preorder

Discus and support Change of Ship-To Address on Xbox Series X Preorder in XBoX Sales and Promo to solve the problem; Hi there, In the hurry of the Xbox Series X preorder, I mistakenly had my ship-to address as my previous address in a completely different state. I... Discussion in 'XBoX Sales and Promo' started by DevonMaslyn, Sep 29, 2020.

  1. DevonMaslyn
    DevonMaslyn Guest

    Change of Ship-To Address on Xbox Series X Preorder


    Hi there,

    In the hurry of the Xbox Series X preorder, I mistakenly had my ship-to address as my previous address in a completely different state. I recently moved from WA to CA.

    There is no way to change the ship-to address online and all of the customer service numbers direct me to another department where nobody can help me. They're recommending cancelling my order and updating the address, however, since it's a preorder, I will
    lose my order completely if I do that. They also suggested calling the courier when it finally ships and change the address. Because it's shipping to a completely different state, I feel like that is a bit risky.

    It's hard to believe that Microsoft has no way to update the ship-to address for people who have moved or made a mistake, especially when the time between preorder and delivery is over 6 weeks.

    Any thoughts?

    :)
     
    DevonMaslyn, Sep 29, 2020
    #1
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Change of Ship-To Address on Xbox Series X Preorder