Change gamertag first time free!?

AI_Charles · Feb 12, 2019

Hi. I wan't to get in contact with actual support that can help me resolve my gamertag issue. Is the only way by "request a call"? Cause the chat system seems only to discuss my problem instead of fixing it. I want to do my first-time-free gamertag change
but it claims I allready changed it, which I obviously havent done and ofc therefore trying to contact support. I canceled the game I bought and I'm waiting to buy any games in windows store until I get this resolved. I will not buy a single game while still
being named ElfinTundra9165. Very frustrating this

:)

AI_Charles

So to next problem. I was trying to get a gamertag changed by paying for it since I'm about to give up on all of this. It want's me to fill in a profile address for billing... it has the country set on US and I can't change it... this is a prank right

XBF Ezra G

Hi Charles,

If you'd like to contact support over the phone you must request a call back using our
Contact Us
portal. Ultimately, if your account has indicated that there already has been a courtesy GamerTag change, then there would be no way to receive another free change.

I hope this information helps.

Smwutches

On the far bottom left hand corner of the page you can change the region. For some reason that site auto-directs to the US site.

Njal the Blue

If you selected another gamertag that was suggested in a list, below the automatic generated on, when creating your account, this is classed as your free gamertag change.

XBF Jeremy Z

Hiya Al_Charles,

Thank you for letting us know that the issue has been fixed.
(Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

Happy Gaming

Change gamertag first time free!?