Change email of gamertag/xbox account to another email

Hi Lion,

In order to change out the primary email for a gamertag to another one, the gamertag has to be removed. If there is a gamertag attached to the email, then it will only allow the new email to be connected to the gamertag as a secondary email instead of a
primary email.

Basically, it is going to be like musical chairs. Move each of the gamertags to another email to free the email. Create an account that will not be used on a daily basis. Move the gamertag from the email that is going to be used. Then it will free up the
email to use with the main gamertag.

Follow the steps in this link:
How to change the email address associated with your Microsoft account

I hope this helps ^‿^

Hi Jonathon,

Thanks for letting us know. If you do change your email from their outlook email. We recommend to NOT REMOVE outlook email. If you remove it from the account totally, this deletes the email. So if they use it for anything else like work
they will not be able to any longer. Leave it on the account as a secondary email.

Thanks,

Brad

Their email is an @outlook.com email.

Hi There,

Everything the other ambassador said is correct, however I'm just adding a link so you can go directly there. It also has some more information regarding changing the email.

Link: https://support.xbox.com/en-CA/my-a...nt/change-email-sign-in-for-microsoft-account

Online in your Xbox Account settings you'll be able to change your email in there! Just remove your parents (That won't delete their email, just remove it from your Account) and Add the email you wish to use.