Certain parts of the Xbox app won’t work properly

StarTrekerYT0 · Oct 26, 2019

When ever i goto the xbox app it loads and shows me my feed but if i goto messages clubs and freinds captures it says it encauntered a problem i tried redownloading the app and it worked for a while then it started happening again

Also im not on a windows phone im on a iphone xr is that helps at all

***Moved from Mobile Devices/Other Windows mobile devices/Apps + Store/Other/Unknown

:)

Onyx Is Here

Sorry to hear it. If the issue persists even after redownloading then you may need to contact the devs, either by the website or their support services https://apps.apple.com/us/app/xbox/id736179781

Unluckytester32

All of the solutions didn’t work, my Xbox still won’t download certain games and addons

Zahir_Ramathula

Clear the Microsoft Store cache

Press Windows + R to launch Run, type wsreset.exe, and hit Enter.

Once the reset process is finished, restart your PC and then check if the Windows Store App works as it should.

The Xbox App depends on the Microsoft Store App to run properly. So, if there is something wrong with the Store app, many apps won’t launch or won’t download anything.

In this case, resetting the Store cache can fix the problem, so make sure you do that by following the steps above.

Christopher Revoredo

Hi there welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Try these steps!

Press Windows Key + R to launch Run.

Enter wsreset.exe and hit Enter.

Once the reset process finished, restart your PC and then check if the Windows Store App works as it should.

The Xbox App depends on the Microsoft Store App to run properly. So, if there is something wrong with the Store app, many apps won’t launch or won’t download anything.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Jojo

If I understood correctly, you deleted some apps and games from your Xbox Console but the used storage is the same. Right?

The deleted apps was installed in any external storage? Or you only have the internal storage?

If you maybe have any external storage device connected. Please disconnect it and try this:

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

Let me know how it goes

Certain parts of the Xbox app won’t work properly