Certain Games Wouldn't Login to Xbox App for Cloud Sync

ZachBell4400 · Jan 3, 2020

I've been having issues since the newest update for Windows 10. When I play certain PC games (like Modern Combat 5: eSports FPS aka MC5) with my Microsoft account, seems to me like the Xbox app doesn't want to sync with the game to show my latest progress
in the game. I've nearly PAID $600 for in-app purchases and it seems like I cannot log back in.

:)

ZachBell4400

The game I'm playing, no longer signs into Xbox Live after my PC was updated to Windows 10 build 1909. I tried everything. Verifying correct settings didn't fix the problems I had with in-game signin.

XBF Brad A

Hi Zach,

Thanks for coming to the forums. Have you just tried launching from the PC itself. These should have their own launcher as they are Windows games. You shouldn't need to go through the Xbox app.

Thanks,

Brad

David Wirsching

Open the Xbox app on your PC.

Click your profile icon in the upper right corner of the screen and select "Settings."

In the "General" section, check if the "Sync files saved to the cloud" option is enabled. If it is not, be sure to activate it.

Next, go to the "My Games" tab in the Xbox app and select the game for which you want to check cloud sync.

On the game page, look for the "Manage" or "Options" option and select "See more options."

A list of options related to the game will appear. Look for an option that says "Sync files saved to the cloud" or something similar. Make sure it is enabled.

Once you've verified and enabled cloud sync, you can try to force a sync by following these steps:

Open the Xbox app on your PC.

Click your profile icon in the upper right corner of the screen and select "Settings."

In the "General" section, scroll down and look for the "Sync now" option. Click on it to force an immediate sync.

This should initiate a sync of your cloud-saved files to your PC. If there are files saved in the cloud, they will be downloaded and synced with your game.

Orlando Rodríguez

Hi, checked my services and all are correct, they display the new alias even when I login with the previous one, including the Xbox app.

But when I try to play, it pops out a window showing my gamertag, hit the "Let's play!" button and then it says it can't sync my data from the cloud.

Tried uninstalling the games and the Xbox app and reinstalling them twice, but the issue still persists (and lost all the progress didn't sync).

XBF Houmaidi O

Would you please check Xbox cloud game saves FAQ | Xbox Support and Syncing Xbox game saves to the cloud error messages | Xbox Support articles as they might be useful regarding the issue.

Certain Games Wouldn't Login to Xbox App for Cloud Sync