Certain games are not showing image on screen

Web translation:

Extreme Racing Horizon 4

Image

I jumped off to this screen.

Response:

Hi there,

since the screenshot seems to show certain DLC to the game, be sure to double check if the DLC owned is also installed.

If a save game was used with certain DLC then it might be required to be present when you continue playing the game.

If that isn't the problem please provide the message in the image as text so we can use a translation tool to understand what it says.

Let us know the results

The screen shot shows his XCL as 6, it also shows his ambassador level as 12. You dont need a certain amount of time to hit level 12 as an ambassador, just a certain amount of assists.

Can you detail exactly what happens...is it a certain screen, a message or what is showing?

I use a Windows 7.8 Phone. Neither the live tile image nor the lock screen image show up.

Hi, SethKerstetter! I'm sorry to hear about the issue you are facing with your console. No worries, I'm happy to assist you with this today.

Can you please go to this link and see if you can find your device you want to get repaired?

https://account.microsoft.com/devices?lang=en-U...

Thank you!