Certain game hard crashing

ST4RKILLER156 · Jun 1, 2021

For the last few days, my digital copy that of gta v that was gifted to me has been crashing 90% of the time if it isn't during gameplay it's during the initial loading screen to story mode after startup, I have uninstalled - cleared local save data - tried moving and then I get this error, I was told by a friend that it could be a corrupted launcher and to get into contact with support on fixing that but I'm not sure where to go for that, since I had it gifted I noticed it would fail to launch the game at all maybe once or twice a day and now it has gone to this, i don't have the issue with other games {unless it's just the usual crash to xbox home} but this obviously isn't that, {it was stored on my second external}

:)

XBF Zineb F

We recommend accessing Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If the issue persists with this particular game alone, you can delete it and reinstall it as another way to troubleshoot the issue(Don't worry if you've been saving your progress you won't lose it even after deleting the game because it's linked to your account). In case the issue persists after trying al the steps, it would d be best to get in touch with the developer of the game to check if there iis anything that can be done from their end.

RainingRoses

Hey James,

As mentioned, it’s possible that it could be a game update problem.

Is there a certain point when it crashes/freezes? Re installing the game might help.

If this happens with other games, hard resetting your console and clearing cache should help.

EDiller

having the same problem. and have tried all the same so solution (hard reset, re-installing, and even tried resetting back to factory settings) nothing has worked for me... also having problem with forza certain maps will cause the game to crash.

Allebas

Does your Xbox freezes and crashes when your playing a certain game?

DryestFiber

The game just crashed, i'm starting to think that the game itself is the problem, it only crashes during certain sequences.

My console runs all the other games without any problem

Certain game hard crashing