casual gaming log in

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please try the following:

Step 1

- Type Troubleshoot in Windows search and press Enter

- If you can't see troubleshooters, click the Additional troubleshooters option on the right

- Here, find Windows update section

- Click Run the troubleshooter and wait till the process is finished.

Step 2

- Type Services in Windows search and hit Enter

- In the new Windows, scroll down till you find Background Intelligent Transfer Service (BITS)

- If the service is running, right-click and select Restart

- If not, right-click and select Start

- Do the same with Windows Update service.

Step 3

Press Win + REnter the following and hit Enter:

regsvr32 Qmgr.dll /s

Open the Run dialog again and run the following command:

regsvr32 Qmgrprxy.dll /s

Step 4

For this fix to work, you would have to find another Windows 10 machine of the same version (Home/Pro/Enterprise). If you have access to such a machine, do the following:

- Access another computerType regedit in Windows search and press Enter

- If User Account Control shows up, click YesNavigate to the following location:

HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\TrustedInstaller

- Right-click on the branch and select Export

- Choose the location, name the file trustedinstaller and click Save

- Transfer the file to your computer

- Once the file is on your desktop, double-click the trustedinstaller.reg to merge it with your own registry

- Restart the PC and try updating Windows again.

Step 5

If none of the above helps, you can repair your Windows installation without losing files or installed apps. Here's how to do it:

- Go to the official Microsoft website and download installation files

https://www.microsoft.com/en-us/software-downlo...(press Download tool now)

- Once downloaded, double-click the setup.exe

- Accept License and Terms, select Upgrade this PC now, and click Next

- After the necessary files are downloaded, choose Keep personal files and apps

- Click Install (make sure that all apps are closed and not running before doing this)

- Your PC will restart and installation finished

anyone have any advice on getting a refund for the game? I might pick it back up later but having to log out and log in over and over just to complete a quest is not acceptable to me as a casual gamer

I am sorry about this issue. Here is the official support and FAQ page for Microsoft Casual games.

https://support.xbox.com/en-US/games/game-titles/microsoft-casual-games-faq#834d6dccf2dc4ce5b5adfe96...

I am having the same issue. Unfortunately it seems to be something that has plagued this game. Zemi, that link doesn't help for this sort of issue. Its a general how to page.

Is there someone who we can reach out to that might be able to help with the log in issue? I was shown as logged in before, but the game was not saving to the cloud. I have a backup on my hard drive, but cannot even sign in to play. This is with money purchased
as well.

I am sorry about this issue. Here is the official support and FAQ page for Microsoft Casual games.

https://support.xbox.com/en-US/games/game-titles/microsoft-casual-games-faq#834d6dccf2dc4ce5b5adfe96...

I am having the same issue. Unfortunately it seems to be something that has plagued this game. Zemi, that link doesn't help for this sort of issue. Its a general how to page.

Is there someone who we can reach out to that might be able to help with the log in issue? I was shown as logged in before, but the game was not saving to the cloud. I have a backup on my hard drive, but cannot even sign in to play. This is with money purchased
as well.

What happens with the game? And this is the Microsoft Casual Games Bingo? Are you on Windows 10? And, if so, are you successfully logged into the Xbox App on that platform, or are there issues?

I'd be happy to help troubleshoot, but I'd need a bit more information.

Another great resource is the Microsoft Casual Games community, who might have some more pointed information, which can be found here.