case tracking

I need a specific answer for my case I can not be that has no solution as a department should see one because that is because they are already tired of talking and explain everything I've put in previous post I am not satisfied with the negative responses
of PA Ten of this forum because for a problem so simple has to see solution

It is also very frustrated that when you do not have a specific answer stop answering I need to speak with someone official of this department this is nothing impossible really something that takes no more than 15 minutes to solve become weeks if I report
that my Ta was hackiada in a game multilplayer because I was punished if I do not understand reasons and why my insistence does not seem just what they did with my account

So many years playing legal mind buying games in the most fair way in the store for me to punish taking away all those year of games and legal achievements because of another person who unlocked all those achievements in my account and nothing or anyone
can do anything between Departam Ents Castle saying he can't do anything when the responsibility is from the same company

:)

 

Case tracking

I hackiaron my account and unblocked all my accomplishments so it was unjustly suspended even though I report that problem and now I can't unlock new achievements I want to pick up a report with the department in loaded with this issue

 

Case tracking

really when they do not know what to say they stop answering that bad service

If they can't help people with their problems so they have this forum

 

We are not able to help you with Enforcement related inquiries here at the Xbox forums.

The primary place to look for information will be the Xbox enforcement page:
https://enforcement.xbox.com

You also have the option to check with the phone or chat support team through the contacts: (800) 469-9269 if you're in the US/Canada or
Contact Us | Xbox Support

They can't assist you with enforcement actions yet they should be able to let you know if an enforcement act is in place and for how long.

 

The problem is that I do not modify anything to my account the problem was in a multiplayer game and is unfair as they were taken and in the chat say that the managers are you and that the problem must be resolved in the forums Enforment

And I do not live in the United States nor Canada I am Mexican and do not speak English use a translator to be able to engage in a conversation with you

Then who is right you or the phone support group they say that you are the one who sends the second review cases

 

As already stated in your other thread, the enforcement team does not use the forums. They used to which is why support sends people here, but they are incorrect. Submitting a case review is the only way to contact the enforcement team.

 

Who are not sufficiently trained to deal with this type of problem and a person without any preparation exceeds them in such a way that they do not know what to do in this type of situations

 

Well, the same thing I wonder if there is a mistake that do nothing to solve such situations where it sends people with misinformation here then what is the most viable solution in this problem and I have almost a month in talks with you and not had No advance
either here or by the phone then whom I should turn to to solve this

 

I do not think that you as an apartment can not communicate between you to give solution to all this work to give a prompt response to solve all these errors and misinform people should put a specific forum for this type of problems

 

I think you're missing the point.

The forums are not a department. It's users helping users here.

Xbox Support is to help the function and troubleshooting of the account and device.

Xbox Enforcement deals with the people who violate the Code of Conduct

There's no reason why anyone of these separate groups should be able to communicate with each other.

Don't violate the code of conduct and you'll never have a need to contact the Enforcement Team