Case Review not working.

Hello,

So I got suspended from Xbox Live in an unfair/excessive manner (it has a lot to do with going from Good to Avoid Me in one day, due to cheaters reporting me for calling them out on it), and now I'm trying to submit a Case Review to make my point, but I
can't access the questionnaire...when I click it it, and then accept the terms, it just says "null", and then two buttons: Submit or Exit. Am I not allowed to do this, or is this a technical issue?

Thanks in advance.

:)

 

Case review not working

I need my account to be looked at for case review or something but the button is not working on the page and my communications suspension was only for 10 days and it stated on the 5th of this month. Someone please let me know something is
my gamer tag

 

Case review not working

Hey there!

Hmm okay. Thanks for bringing that up for us. I've passed the information along to the appropriate teams for them to take a look and see if they can figure out what's up.

In the meantime, can you provide us screenshots of what you see when you try to submit a case review?

Thanks!

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FCPCatalyst,

You can only submit a Case Review when you've had an Enforcement action placed against you by the Xbox Live Enforcement team like an Account Ban, Communication Suspension, etc.. There is not currently a process in place to do a Case Review against your
current reputation status.

 

I appreciate the reply.

I have a suspension on my main account "FCPCatalyst", this one "" is just an account I created to be able to access the forums.

In my other account it says I'm not eligible for a Case Review "yet", and that I have to fill a questionnaire, but then when I click it there's a bug on the page, it just says "null". Maybe this is because Case Reviews are still in a sort of beta mode?

I'd really like to be able to get my point across to moderators, I really think I have a chance of averting this suspension. It was really harsh considering the context of the situation.

 

Have you tried a different Web browser to see if you get the same error? Some Case Reviews require you too review the code of conduct before you can submit one but I'm wondering if the NULL error is browser related or something specific to your case. I know
other users have submitted case reviews and received responses back.

 

Yes, I've tried with Chrome, Firefox and IE, still get an error.

This whole situation is strange tbh, first I went from Good reputation to Avoid Me in one day, then Enforcement permanently suspends me for calling a cheater "***", which, while not a good thing, is hardly worthy of a complete suspension...and now I can't
even explain what happened, or ask for a more detailed explanation. You don't just ban someone with 9 years of XBL for communication stuff, especially if there were no threats involved. I was an ambassador aswell, which makes it worse.

 

www.reddit.com/.../got_issues_with_the_reputation_system_stuck_in

 

Same thing happened to me, 10 year veteran - green then red in one day, with 7 reports in 6 months. And no explanation, just canned responses to my inquiries. Taken to social media, reddit, sent a dispute to microsoft legal, polygon, IGN, etc. I suggest
you do the same.

 

The worst problem of it all is a got a permanent suspension because of that "Avoid Me" stuff. I had 3 temporary communication-only suspensions before, one back in April 2013, one in November 2014 and one in March this year, now they think that I did something
very wrong because of the false "Avoid Me" and banned me. I'm 99% sure of it.

 

Hey FCPCatalyst93!

I wanted to check in to make sure you are signing into your suspended account when you try to submit a Case Review? Since you are posting from a secondary account, double check that you are signed into the suspended account when you attempt the Case Review
and let me know if the results are the same.

 

Yes, I was signed in to my suspended account, since it's the only way a "Case Review" button appears, on the Enforcement History page. Still "null".

 

Ok, just a quick question. Did you receive a message saying that you were suspended/banned from the service for a specific amount of time (ie. 1 day to 9999 years) or did you receive a message stating that you were in an Avoid Me Status and would only be
able to play with others with the same status until yours improved?

If it is a ban or suspension then you should be able to submit that questionnaire. If it was in regards to an Avoid Me status then you should post to the Enforcement Forums where they are addressing Avoid Me issues.

forums.xbox.com/.../4276.aspx

 

Both. First I had the Avoid Me problem, on the 29th, couldn't play for two days, then got suspended on the 31st, while I couldn't play.

I should be able to, but I really can't. First it says I'm not eligible for a Case Review, because I don't have an active suspension (which isn't true, since I can't even sign in on XBL, it clearly says that I've been suspended with the orange hammer symbol).
After that, it says "you could still qualify for a free Case Review", or something along those lines. I click on the questionnaire, then click on the box where you agree with the terms, then I click Agree, leads me to a page with just the top Enforcement menu
and the world "null" on it, with a green outline, which is where the questionnaire should be I suppose. I've tried different browsers, refreshing, waiting, etc. Nothing works.

It leads me to believe this suspension might've been a mistake, which is no surprise given that it seemed quite harsh for what it was and having into account the context of the situation, like I said before.

 

If you cannot start a conversation at the enforcement page then I would definitely recommend posting the suspensions forums explaining the issue.

Even though they aren't really being used much anymore I'm sure the PET must still be checking them just in case.

Good luck.