Case review not coming back?

Discus and support Case review not coming back? in XBoX on Consoles to solve the problem; Recently I was banned on Xbox live for voice communication. I filed a case review, passed the code of conduct quiz thing to see if I was eligible. I... Discussion in 'XBoX on Consoles' started by Sinistertheif, Jan 18, 2018.

  1. Sinistertheif
    Sinistertheif Guest

    Case review not coming back?


    Recently I was banned on Xbox live for voice communication. I filed a case review, passed the code of conduct quiz thing to see if I was eligible. I was. I filed my case review with a comment explaining everything. But its been over 24 hours. Is this supposed
    to happen? Were the results supposed to come back quicker or do they typically take longer?

    :)
     
    Sinistertheif, Jan 18, 2018
    #1
  2. Mister Beep
    Mister Beep Guest
    Case Review not working.

    Hey FCPCatalyst93,

    Could you provide me a screenshot of the error you are receiving? If you could upload to OneDrive (or any other image hosting site) and link me the image, that would help us a lot!

    To private message me, just click the little envelope below my post!

    Thanks!
     
    Mister Beep, Jan 18, 2018
    #2
  3. Hoz2K4
    Hoz2K4 Guest
    Hoz2K4, Jan 18, 2018
    #3
  4. Dadwhite
    Dadwhite Guest

    Case review not coming back?

    Case review take some time to fully investigate. They can range from a one to several days to investigate all the information and evidence and the number of case they have to look at too. This is why 24 hr bans do not qualify for case reviews. If they
    do rule in your favor and you still have issues follow these steps to refresh your console:

    If all suspensions are expired, and you are therefore clear, try the following steps:

    1. Remove your account from the Xbox.
    2. Give your Xbox a power cycle.
    3. Add your account back into the Xbox.
    4. Attempt to use the social features now.
     
    Dadwhite, Jan 18, 2018
    #4
  5. Dadwhite Win User

    Case review not coming back?

    Case review take some time to fully investigate. They can range from a one to several days to investigate all the information and evidence and the number of case they have to look at too. This is why 24 hr bans do not qualify for case reviews. If they
    do rule in your favor and you still have issues follow these steps to refresh your console:

    If all suspensions are expired, and you are therefore clear, try the following steps:

    1. Remove your account from the Xbox.
    2. Give your Xbox a power cycle.
    3. Add your account back into the Xbox.
    4. Attempt to use the social features now.
  6. Mister Cazador Win User

    Case review

    Hi there, here is where you can sign into your account and view more info about the status of any enforcement action on your account.

    If the enforcement action was set to end today but you still have not received all privileges restored on your account, we're afraid you'll need to wait a bit longer. For example, it can take up to 24 hours for communication privileges
    to be restored on your account if you received a communication suspension.
  7. Daft Badger Win User

    case review ?

    Yep,thats correct.If the enforcement action was over 12 months ago you can't file for a case review.
  8. Danno McK. Win User

    case review ?

    I've seen other people say that you can't request case reviews for enforcement actions from more than a year ago.
  9. OK Fowl Win User

    Case reviews

    Here is the info on how to do that: http://enforcement.xbox.com/home/howto#sub-topic0-6
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Case review not coming back?

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