Case number

Discus and support Case number in XBoX on Consoles to solve the problem; My xbox one support lady said she would document everything. Basically i cant play after update and my home xbox is not working. Can you help me?... Discussion in 'XBoX on Consoles' started by DoctorDrowsy, Apr 9, 2019.

  1. DoctorDrowsy
    DoctorDrowsy Guest

    Case number


    My xbox one support lady said she would document everything. Basically i cant play after update and my home xbox is not working. Can you help me?

    :)
     
    DoctorDrowsy, Apr 9, 2019
    #1
  2. DoctorDrowsy Win User

    Case number

    Im so sorry, i didnt know! I didnt understand what exactly she was asking me to do but i posted the problem below if you could please help :) she said it had something to do with being an insider hub member
  3. Smwutches Win User

    Case number

    Reference numbers are only used by phone/chat support and they should not be posted on the forums. If you can give some more information on what's happening when you try to play we might be able to help troubleshoot here.
  4. DoctorDrowsy Win User

    Case number

    I have no idea how fo use reddit. Is there any way i can just uninstall it to make it go away? I never use it.
  5. DoctorDrowsy Win User

    Case number

    No, she made a case to you guys. She said she was going to document everything for you. ill just tell you the story.

    i buy xbox gold on my cousins account and have his account on my xbox so i can play. The home is xbox is set to my xbox. But today, i updated my game and now every time i try to do something it says i need to join gold even though i have it on my xbox on
    his account.

    I contacted microsoft support and after trying and failing to solve the issue she said that it has something to do with me being an insider member.

    Please help me fix this issue.
  6. M3tal Daz3 Win User

    Case number

    We are here to help yet if you have opened a case with xbox support just answer to that email in order to solve this issue or escalate it.
Thema:

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