Case number help?

I was told I needed to post my case number for the enforcement team to see but I have no idea where

:)

 

case number 1231951944

it did not work in another browser

 

case number 1231951944

That's not entirely correct.

First try in a different browser just to eliminate that possibility, but after that you should wait at least 48 hours before trying again. This allows the system to refresh the information it has on you.

If that still does not resolve it (and there is a chance it will, because the XCL website is a little temperamental), post back here and we'll see if they can look into your account.

However, looking into your account is a longer process and still requires that you apply via the XCL website, not that you get manually added.

These are the instructions I have been given after I had a chat with one of the Support Agents after seeing numerous instances of people experiencing the same issue as yourself.

 

The enforcement team doesn't uses the forums since August 2015. If you are eligible for a case review:
Xbox Enforcement | How Do I

 

The support team that I talked to said I had to post my case number somewhere for them to see. I've done a case review before which was a waste of time as is. They charged me a subscription renewal fee for a ban account so I want answers, they can't just
sit behind a wall and hide from me

 

Hey NARGH22 -

Like M3tal Daz3 pointed out above, any and all Enforcement related issues are pointed at the
Xbox Live Enforcement site. We do not have any information regarding Enforcement actions taken. If your issue is regarding billing, you will need to reach out to

phone support for further assistance as we are unable to assist with billing/account related issues on the forums.

Thanks for understanding.