Case Number:1330458209

PredatorMLK · Mar 7, 2016

Hello,

sep 27th, 2015 I pre-ordered rainbow six siege which was to include digital download of vegas 1 & 2. I received the code and downloaded vegas 1, however vegas 2 did not show up as available for download. I would really like to get my digital download of Rainbow
Six Vegas 2 as that was one of the original clan games that I played so many years ago.

thank you,

Michael

:)

LGU iPANDA · Mar 7, 2016

case number 1231951944

it did not work in another browser

maxen · Mar 7, 2016

case number 1231951944

That's not entirely correct.

First try in a different browser just to eliminate that possibility, but after that you should wait at least 48 hours before trying again. This allows the system to refresh the information it has on you.

If that still does not resolve it (and there is a chance it will, because the XCL website is a little temperamental), post back here and we'll see if they can look into your account.

However, looking into your account is a longer process and still requires that you apply via the XCL website, not that you get manually added.

These are the instructions I have been given after I had a chat with one of the Support Agents after seeing numerous instances of people experiencing the same issue as yourself.

Mister Beep · Mar 8, 2016

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!

Mister Beep

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!

DoctorDrowsy

Im so sorry, i didnt know! I didnt understand what exactly she was asking me to do but i posted the problem below if you could please help

she said it had something to do with being an insider hub member

Smwutches

Reference numbers are only used by phone/chat support and they should not be posted on the forums. If you can give some more information on what's happening when you try to play we might be able to help troubleshoot here.

DoctorDrowsy

I have no idea how fo use reddit. Is there any way i can just uninstall it to make it go away? I never use it.

DoctorDrowsy

No, she made a case to you guys. She said she was going to document everything for you. ill just tell you the story.

i buy xbox gold on my cousins account and have his account on my xbox so i can play. The home is xbox is set to my xbox. But today, i updated my game and now every time i try to do something it says i need to join gold even though i have it on my xbox on
his account.

I contacted microsoft support and after trying and failing to solve the issue she said that it has something to do with me being an insider member.

Please help me fix this issue.

Case Number:1330458209