Case #[Mod Removed] Controller replacement.

Discus and support Case #[Mod Removed] Controller replacement. in XBoX on Consoles to solve the problem; Hello, I am waiting about a month or more for the replacement controller . I spoke via chat last week and they opened a case with the number stated... Discussion in 'XBoX on Consoles' started by extep1981, May 4, 2016.

  1. extep1981
    extep1981 Guest

    Case #[Mod Removed] Controller replacement.


    Hello,

    I am waiting about a month or more for the replacement controller .

    I spoke via chat last week and they opened a case with the number stated above.Nobody contacted me yet.

    The console is closed and useless for a long period of time.

    It's unacceptable from microsoft . You shoud replace these faulty controllers in no time.

    I am waiting for a responsible answer and solution here.

    :)
     
    extep1981, May 4, 2016
    #1
  2. AndrewHeine
    AndrewHeine Guest
    Xbox One controller replacement

    A couple of weeks ago I sent in my Xbox One controller for a replacement. I contacted xbox support and they said it'll be 10 days for the turn around for the controller. I waited 10 days still no controller. I contacted xbox support again and they said that
    the controller never arrived at their facility. I have a tracking number to prove that it arrived there. I'm stuck with no controller for almost a whole month now and I'm still waiting for the replacement. My order number is:[Mod Removed]

    Xbox support made a case number for the advocacy team: [Mod Removed]
     
    AndrewHeine, May 4, 2016
    #2
  3. David Robey7
    David Robey7 Guest
    Case # [Mod Removed]

    Now I'm really confused. My tech told me you would be given all the information and would try to resolve my problem and now your talking to me like I've joined some discussion group. I'm not interested in what a bunch of people have to say about my problem.
     
    David Robey7, May 4, 2016
    #3
  4. {Parity}
    {Parity} Guest

    Case #[Mod Removed] Controller replacement.

    You will have to continue to work with support on this issue. No one in the forums has access to this information.
    http://support.xbox.com/ Good Luck!
     
    {Parity}, May 4, 2016
    #4
  5. Mister Quimby
    Mister Quimby Guest
    Hey there extep1981!

    Sorry to hear about the issue! As Genesis1953 stated above, I recommend reaching out to support to request an update regarding your replacement. If you are still unable to find out the status of your replacement after reaching out to support, be sure to
    let us know. Thanks in advance!
     
    Mister Quimby, Oct 31, 2018
    #5
  6. Mister Quimby Win User

    Case #[Mod Removed] Controller replacement.

    Hey there extep1981!

    Sorry to hear about the issue! As Genesis1953 stated above, I recommend reaching out to support to request an update regarding your replacement. If you are still unable to find out the status of your replacement after reaching out to support, be sure to
    let us know. Thanks in advance!
  7. {Parity} Win User

    Case #[Mod Removed] Controller replacement.

    You will have to continue to work with support on this issue. No one in the forums has access to this information.
    http://support.xbox.com/ Good Luck!
  8. David Robey7 Win User

    Case # [Mod Removed]

    Now I'm really confused. My tech told me you would be given all the information and would try to resolve my problem and now your talking to me like I've joined some discussion group. I'm not interested in what a bunch of people have to say about my problem.
  9. Smwutches Win User

    Case # [Mod Removed]

    This is a community based forum. So everyone here are just fellow gamers. You would need to contact support again if you need an official support member.
  10. David Robey7 Win User

    Case # [Mod Removed]

    bowski477 who are you with?
Thema:

Case #[Mod Removed] Controller replacement.

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