Cartão Presente [Gift Card]

Lucas Santos_23 · Jan 30, 2019

Olá.

Comprei um cartão presente no valor de R$ 50, no dia 18/01/2019 na rede Coop de supermercados.

Não havia nenhum tipo de dano no cartão. Porém, quando fui resgatar o código, apareceu uma mensagem dizendo que o código estava desativado, e que eu deveria entrar em contato com a pessoa que me forneceu.

Fiz isso hoje (19/01/2019) e a pessoa responsável pelo atendimento me disse para entrar em contato com o suporte da Microsoft para que vocês pudessem me apresentar uma solução e, a partir dela, um número de protocolo, para que o pessoal do atendimento pudesse
dar prosseguimento nessa situação.

Desde já agradeço e fico no aguardo de uma resposta.

[Translation - Hello.

I bought a gift card worth R $50, on the day 18/01/2019 in the Coop network of supermarkets.

There was no type of damage to the card. However, when I went to redeem the code, a message appeared saying that the code was disabled, and that I should contact the person who provided it to me.

I did it today (19/01/2019) and the person responsible for the service told me to contact Microsoft support so that you could present a solution and, from it, a protocol number, so that the service staff could give Continued in this situation.

I appreciate it, and I'm waiting for an answer.]

:)

XBF Erick C

Hey there Daniela,

Thank you for reaching out to us on the Forums. I do want to apologize for the inconvenience you are going through with the gift card. Why exactly are you requesting to replace the gift card, is it damaged to where you are unable to redeem it?

Please let uw know so that we can continue to assist you.

{Parity}

Take the card back to the seller and make sure they activated the code.

ChiefJoboo

Xbox Support can not active an unactivated card - that must be done where you bought the card.

Our protocol for this problem is to have you bring it back to where you bought it and ask them to activate it for you. Bring your receipt and they should activate it for you.

HinataDragon

Cartão Presente do Xbox

Código Desativado

-[Translation - Xbox Gift Card

Code Disabled]

Jurgen1488

Olá,gente eu comprei um cartão presente ontem e até agora ele não foi cobrado e nem esta no meu histórico de compras o que devo fazer?e também não recebi nenhum código no Email.

Please use the English language, you have a much better chance that someone will help you solve your problem. If you do not speak English, please use Google Translator. Thank you for all of us.

Cartão Presente [Gift Card]