Cartão presente danificado[Translation-Damaged gift card]

HugoAlves3 · Jan 10, 2020

Realizei a compra do cartão presente nas lojas americanas que distribuem seus produtos e assim que vi que o cartão presente estava danificado fui na loja, eles abriram um chamado e pediram pra mim entrar em contato mas não consigo falar pelo telefone e não
tenho contato de e-mail de vocês, queria saber como resolver esse problema.

[Translation-I made the purchase of the gift card in the American stores that distribute their products and as soon as I saw that the gift card was damaged I went to the store, they opened a call and asked me to contact but I can not speak on the
phone and I have no contact i wanted to know how to solve this problem. ]

:)

XBF Brad A

Hi Hugo,

Thanks for coming to the forums. We understand you have a damaged gift card. You will need to request a call from support. They will be the only ones to assist you in this issue.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

HinataDragon

Cartão Presente do Xbox

Código Desativado

-[Translation - Xbox Gift Card

Code Disabled]

MarcosXavier2

CComprei um cartão Xbox live Gold é o código de acesso veio danificado e gostaria de saber como posso resgata_lo.

[Edit - Translation] - I bought an Xbox Live Gold card is the access code came damaged and I would like to know how I can rescue it.

Jurgen1488

Olá,gente eu comprei um cartão presente ontem e até agora ele não foi cobrado e nem esta no meu histórico de compras o que devo fazer?e também não recebi nenhum código no Email.

Please use the English language, you have a much better chance that someone will help you solve your problem. If you do not speak English, please use Google Translator. Thank you for all of us.

XBF Brad A

Hi Fuewes,

Thanks for coming to the forums. There are two different currencies. Microsoft has a currency that is added to the Microsoft account only. Then there is also Xbox currency that is added to your Xbox/Microsoft currency. When purchasing Xbox look for the ones
that say Xbox gift card.

Thanks,

Brad

Cartão presente danificado[Translation-Damaged gift card]