Cartao pre pago [Prepaid card]

Comprei um cartao pre pago da live e nao consigo baixar jogos gratis da live. Preciso de ajuda.

[Translation]

I bought a card pre paid the live and can not download the free live games. Need help.

:)

 

Nao consigo usar cartao pre pago

Tento assinar a xbox live gold, com meu cartao pre pago, e so fica dando erro

[Translation: I try to subscribe to Xbox Live Gold, with my pre paid card, and so it keeps giving error]

 

Nao consigo usar cartao pre pago

Hi there, UnsoundRhino, thanks for reaching out.

Please try the steps in our
Prepaid Code troubleshooting guide for steps that may be able to help with this code redemption issue.

 

Hey GilsonRB!

Could you post the specific error code you receive when you try to redeem the code? That will help us a bunch.

 

not appear error code, I am trying to download the Grid2 racing game, but does not appear to dowload option.

 

There are numerous factors that can be at play here, below are some of the most common scenarios:

• If you're located in a region that the game is not supported in, this will cause issue downloading the game that we are unable to remedy.
  
• If your Xbox Live account region is not set to where you're physically located in, this can cause similar issues. To change this,start out by reading out Xbox Live
  Region Migration support page, and then continue to follow the steps listed under 'How to change your region'. Note: You can only do this one every 3 months, so be sure to select the region you're physically located in.
  
• If your Xbox Live account is a child account, the parent account must complete the purchase.
  
• You need a credit card attached to your Xbox Live to complete the "purchase".
  

Which region are you physically located in?