Cargo indebido por producto no deseado[Translation-Improper charge for unwanted product]

Eldeaki · Sep 22, 2020

Hace unos meses me suscribí a Game Pass Ultimate con la oferta de 1€, exigiéndome para la transacción saldo suficiente en la cuenta para la renovación del segundo mes aunque no hubiera ninguna cláusula de permanencia, al menos en lugar visible. Busqué cancelar
la renovación justo después de activar la suscripción pero la opción no estaba, así que vacié el saldo comprando otro producto. Ahora me aparece en la cuenta un impago en rojo llamativo por una renovación que no he pedido, que no he recibido, que no me ha
dejado ni me deja cancelar y que me impide adquirir una nueva suscripción. Para colmo el asistente virtual no contempla este caso. Como habría que solucionar esto sin pagar por la renovación que no quiero? Es un error o es una estafa?

[Translation-A few months ago I subscribed to Game Pass Ultimate with the offer of € 1, requiring a sufficient balance in the account for the second month's renewal for the transaction, even if there was no permanence clause, at least in a visible
place. I looked to cancel the renewal right after activating the subscription but the option was not there, so I emptied the balance by buying another product. Now I see a non-payment in striking red for a renewal that I have not requested, that I have not
received, that has not allowed me or allows me to cancel and that prevents me from acquiring a new subscription. To make matters worse the virtual assistant does not contemplate this case. How should I solve this without paying for the renewal that I don't
want? Is it a mistake or is it a scam?]

:)

XBF Brad A

Hi Eldeaki,

Thanks for reaching out to the forums. We see you have an issue with subscription renewing. When you subscribe to a subscription, auto renew is automatically on. You need to turn
off recurring charge to not be charged again. Unfortunately, the subscription is now past due. A past
due subscription will need to be paid then you can cancel right afterwards.

If have issues, we recommend requesting a call from support.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

XBF Erick C

Hello there DeylaGallegos

If you are seeing Transactions that you do not recognize you can always check those orders through
www.account.microsoft.com, Just simply log in using your Microsoft account e-mail and password and view your Payment and Billing Section.

If you see transactions you do not recognize go ahead and
Contact Customer Support by chatting with an agent or requesting a call back.

I hope this helps!

{{XBF Erick}}

Gerardo C.

En este caso si solamente tienes problema con ese juego en específico y debido a todo lo que probamos antes entonces será necesario que te comuniques directamente con los desarrolladores del juego (Mojang) por medio del siguiente enlace:

https://help.minecraft.net/hc/en-us/requests/new

Nota: Este es un sitio web que no es de Microsoft. La página parece proporcionar información precisa y segura. Tenga cuidado con los anuncios en el sitio que pueden anunciar productos clasificados con frecuencia como PUP (productos potencialmente no deseados). Investigue a fondo cualquier producto anunciado en el sitio antes de decidir descargarlo e instalarlo.

Espero comprendas.

Saludos.

luissolid

Hola! Una duda el cargo que te aparece por cuanto dinero es?

Cuántas veces te aparece ese cobro?

Saludos!

[Translate]

Hello! A doubt the charge that comes to you for how much money it is?

How many times do you get that bill?

Best regards!

XBF Brad A

Hi Yoryi,

Thanks for reaching out to the forums. We understand you have an issue with a charge. We recommend to request a call from support with this issue. As we do not have the tools here on the forums.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

Cargo indebido por producto no deseado[Translation-Improper charge for unwanted product]