card trouble

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I would like to clarify, were you able to redeem it on the Mojang website? if yes, please sign in to this link and check if you can see that you own the game. You can also install it from here:

https://www.minecraft.net/en-us/profile

I'm having the same issue. I'm able to use my credit card on iTunes, Steam, Amazon.com etc. but Microsoft doesn't seem to think my credit card is 'valid'.

Customer Support suggested I "ring my bank" after I talked to them for 2 hours. My bank said there was nothing wrong with my card. I rang Customer Support back and their best suggestion was to "wait up to 72 hours" to see if the problem resolved itself.

I might go fly a kite in the park or something.

yep add another creditcard and pay off the outstanding balance

you cannot remove a creditcard while an active membership is on it

you need to call and turn off autorenewal and wait till the account is silver again

you can play the games offline but you cannot be signed into live while you are suspended



either way you still have to turn off autorenewal and pay off the balance

If you realize your credit card has expired then you will have to update your payment information, otherwise the xbox LIVE service will detect this and may issue you with a suspension when the system detects an invalid payment option. When you add the new
card to that website you also have an option there to transfer the xbox LIVE subscription to your new payment method and this will ensure that you do not receive a suspension.



http://forums.xbox.com/xbox_forums/xbox_support/f/12/t/5124.aspx



if you tried to remove the creditcard before the membership was off the active membership it would give you an error

Try calling support they should be able to remove the card for you

If you are having issues purchasing content, you should check our
Purchasing/Downloading Issue forum.

If you are having issues with your friends list, try recovering your account.