Card charged instead of Microsoft Balance

Discus and support Card charged instead of Microsoft Balance in XBoX Games and Apps to solve the problem; Hello, today I purchased the "Fortnite Crew" subscription. I had a gift card to cover $10 out of the $12. However, when I purchased it, the entire cost... Discussion in 'XBoX Games and Apps' started by TeeVpe, Jan 29, 2022.

  1. TeeVpe
    TeeVpe Guest

    Card charged instead of Microsoft Balance


    Hello, today I purchased the "Fortnite Crew" subscription. I had a gift card to cover $10 out of the $12. However, when I purchased it, the entire cost was charged to my card instead of the $2 left that the gift card did not cover. I have tried contacting support and they cannot answer my question. I have tried refunding it but it does not appear as an option when refunding. How can I get my money back?

    :)
     
    TeeVpe, Jan 29, 2022
    #1
  2. Georges C. Win User

    Card charged instead of Microsoft Balance

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community

    Hello TeeVpe, by definition the system charges subscriptions to the card first, and with this he was able to charge the full amount

    If when you sign in the refund option doesn't appear, you can turn off automatic subscription renewal so you don't charge the following month.

    https://account.microsoft.com/services
  3. Smwutches Win User

    Are you able to preorder things with your account balance?

    Yes you can. You'll be charged immediately when you pay with your Microsoft account balance instead of within 10 days of release like you would with a credit card/Paypal.
  4. DaniloQuintana Santo Win User

    Using microsoft credit to buy a PC Game Pass

    Thank you for your assistance, it seems that the issue here is that when trying to buy the PC Game Pass the only options that show up are Paypal and Debit/Credit Card, no option says "use Microsoft balance", will by selecting Paypal option the charge come from the balance instead of PayPal?
  5. Smwutches Win User

    Pre-orders and creating an optional feature

    Technically that option already exists. If you pay with funds on your Microsoft account balance instead of a credit card/Paypal, you are charged immediately. But to suggest that as an option for credit card users, you'd want to post at https://www.reddit.com/r/xboxinsiders/wiki/ideas
  6. Smwutches Win User

    Modern warfare 2 problem

    They don't charge immediately so if you change your mind before it's released it's easier for you to cancel the order instead of having to request a refund that could be denied or take forever to get returned to your card. They do charge immediately if you pay with your Microsoft account balance though.
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Card charged instead of Microsoft Balance

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