Card Charged but Game Pass Ultimate still not paid

Hi Fajar. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I understand how frustrating it must be that you are experiencing issues renewing your Game Pass subscription.

Sometimes, when a purchase fails, the money is still taken from your account as a pending charge. However, as there is no complete purchase associated with this pending charge, the money will be automatically refunded to your bank account within 5-7 days.

You can try purchasing Game Pass again now, or wait for the money to be refunded. Please reach back if you have further questions.

Thanks,
Kyle

Hi I just did the same thing to my XBox Game Pass Ultimate.

I was on month to month program but I had a gift card XBox Game Pass Ultimate. I went to my account at:

https://account.microsoft.com/services/

I login to check when my subscription is about to charge, I went to a menu that says:

Service & Subscriptions

This took me to all my subscriptions.

Find the: XBox Game Pass Ultimate

under the title you will see the word: Manage

click it...

For me I cancelled my billing 2 days before it charged my card. I wanted to switch to pre-paid cards

For you can use another credit card, paypal or Microsoft funds or gift card. It gave me options to change cards.

I just checked it a few min it works.

Be Safe..

I'm talking about a one month's worth of regular game pass being upgraded to ultimate if I just bought regular game pass 3 days ago and changed my mind that I wanted to upgrade to game pass ultimate why wouldnt they just charge me the difference which if regular game pass is 12 dollars after tax and ultimate is 18 why wouldnt I just be charged 6 dollars or why cant they cancel the regular game pass charge or refund it and charge me the 18 for the ultimate instead ..itd would be absolutely dumb to of just paid 12 dollars three days ago for regular game pass and then if I want to upgrade be charged a whole new 18 dollars to upgrade

Unfortunately to subscribe to Game Pass Ultimate, you will need a payment method for the monthly subscription. As yet you can not soley purchase with pre paid cards.

Not if you bought Game Pass Ultimate and not just Game Pass. As previously stated in this thread, if you bought Game Pass Ultimate, the Gold you had purchased would have been converted to Ultimate as well since it includes Gold, which would have given you a year of Ultimate. Since your Gold was cancelled in order to convert it, cancelling Game Pass Ultimate cancels everything. In those cases, you want to just turn off auto-renewal. That allows you to keep the full subscription time you paid for without charging you again.