Carátula de juego [Translation - Game cover]

AngelP2 · Jan 18, 2019

Comunidad lo que sucede es que instale el Batman pero no me sale la caratula me sale es la imagen del icono del xbox, ayudenme. ps= ese no soy yo jaja.

---------

[Mod Translation - Community what happens is that I install the Batman but I do not get the cover I get is the image of the icon of the xbox, help me.
ps = that's not me haha]

:)

XBF Amber M

Hi there,

Without knowing more about the issue, I would suggest the following:

1. Turn off the console and unplug it for 30 seconds. This clears cache.

2. If the games are on disc check this page: https://support.xbox.com/xbox-one/console/disc-error

3. If the games are digital please remove and redownload your account:
http://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

4. Finally, please do a factory reset keeping games and apps, as this refreshes the entire console from many problems:

Settings > System > Console Info & Updates > Reset console > "keep games and apps". (requires account redownload).

Side Note: It is very important to make sure you know the primary email/password to the account before removing it from the console.

To check the email being used with the gamertag, go to Settings > Account > sign-in, security & passkey;in middle column at the top it will say "show on home"
if it is checked it will rotate from gamertag and email on homepage. If it is not check marked, it will show in this box.

Thanks, we hope to hear back!

Defcon Norris

What do you mean by cover?

The front page, game cover, carátula, portada, mascherare, abdeckung, គ្របដណ្តប់, قناع, カバー, хамгаала

You know? XD

yobrizo

In xbox dirigete a juegos y arriba a juegos pendiente de instalar. Deberia de aparecer ahi

--------

[Mod Translation - In Xbox head to games and up games pending install. Should appear there]

Giordanomon

Desafortunadamente cumple con todos los requerimientos y una vez que lo quiero correr sólo me despliega la carátula de bienvenida y posteriormente se cierra. ¿Puedo llamar a soporte técnico teniendo la seguridad que me ayudarán con este inconveniente?

Gracias

[Mod Translation: Unfortunately it meets all the requirements and once I want to run it just unfolds the welcome cover and then closes. Can I call technical support with the security that will help me with this inconvenience?

Thank you ]

NathanielLarson

Yo en realidad no propio juego, pero que la mayoría de los juegos tienen la opción de cambiar el idioma de acuerdo con su configuración.

Translation:

I do not actually own game, but most games have the option to change the language according to its configuration.

Carátula de juego [Translation - Game cover]