captures won’t delete

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Five, we have received some similar occurrences in our community.

Unfortunately we still don't have any official position from Microsoft, the ideal in these cases would be contact Xbox support, they may have some more up-to-date information.

https://support.xbox.com/en-US/contact-us/

I did as written and it deleted only a few clips. Everything else is back to the way it was before. I had 117 and now I have 101, but I deleted all of them. I’m not sure what else can be done as the captures will not go away.

Edit: I just noticed it deleted all my captures from the console, despite not telling it to. It won’t delete anything on live.

I do own the app. Captures will not delete from there either.

The captures also do a cycle where it shows all the “deleted attempts” and won’t delete, then it’ll show no old clips I’m trying to delete (it’ll show any recent clips I’ve tried to add) and that’s when it allows me to upload. It also will show all my old clips and screenshots and when I go into recently captures, it shows the most recently added captures to Xbox live. Right now, it is showing 101 clips and when I click on recently captures, it shows the 4 I managed to slip on to Xbox live only. It’ll eventually revert to the 101 clips and not show the most recent ones.

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

There are multiple reports regarding this so this can be a temporary issue on the server. There are no official announcements yet from Microsoft but you can also try some steps that can help us that might help:

You can try changing your DNS. Go to Settings > Network > Advanced Settings > DNS settings > manual

Primary DNS: 8.8.8.8

Secondary DNS: 8.8.4.4

then check again.

You can also submit a report or check the server status from time to time through the link below:

https://support.xbox.com/en-US/xbox-live-status

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:

Solution 1: Do a power cycle to clear the cache of the console

1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Kindly check if there is a pending system update for the console.

Make sure your console is connected to the internet, and then press the Xbox button to open the guide.

Select System > Settings.

Select System > Updates & downloads.

Under "Updates", you'll see: Console update available. Select this button to begin your update,

Solution 3: Do a factory reset

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

If the same issue persists, other players are experiencing the same issue right now. Although there is no official announcement yet about the issue. Let's wait until it gets fixed, you can also provide feedback about it using the Report a Problem app which you can download by doing the steps below.

Press the Xbox button to open the guide, and then select Store.

Select Search, and then enter Xbox Report a Problem in the search box.

Choose the app from the search results, and then select Download.

Follow the instructions in the section “Report a new problem” to submit your problem report.