Captures on xbox one console not syncing with Xbox Live

See if they are still available in the hard drive. (Captures Menu - Filter for "Saved in console")

The best is to explain how works the capture system in xbox one. When you capture a screenshot or a clip the first thing that the console do is save locally, in the hard drive and then will automatically (if you have cloud space available) upload to xbox live
server. Even if you delete or xbox live deletes the capture, it will be always available locally in the hard drive.

There's also two separate areas if you look close enough in your captures area. There should be an "On Xbox Live" drop down tab for all captures uploaded to Xbox Live and something along the lines of a "On this Xbox," often times captures can get made and
not uploaded after their taken. So be sure to check that out.

Also, by signing up for the website TrueAchievements... after it syncs with your profile for the first time it can actually pull all the captures on your Xbox 'off' in a sense and will show them on your profile on there. This occasionally helps with securing
'missing' captures.

Hi there,

Thanks for reaching out. I'm sorry to hear about the issue with game captures on the Xbox.

To help clarify:

• Did you save the clips to an external, OneDrive, or internal hard drive of the console?
• Have you logged into your account on a PC at Xbox.com to review your online captures?

The resources we have for game captures on the Xbox One are the following:

• Finding your game clips
• Record and capture Xbox One game clips and screenshots
• Recording problems with Game DVR
• Xbox One cloud game saves: FAQ
• Syncing Xbox One game saves to the cloud error messages

Hope this helps.

The captures are all showing up on the Xbox itself as well as the DVR website, it seems to just be the apps, so is it possibly a syncing problem with the app rather than the uploading to xbox live aspect? Thanks again

Hi

which xbox app? i know there's a new app but i can't find the option to upload captures to xbox live using it, the one that is for game pass, i can only upload captures using the xbox console companion but as i said there are a few games that i can't upload
captures.