Captures not working

Edlito · Jan 15, 2023

So I tried to access my captures for the last few weeks and I can not open them, it will capture clips and videos but when I go to view them I get the message “something went wrong try again later” I searched and it said that I need to clear space on my Xbox but I had space already I even removed a few games I don’t play anymore to make sure and still nothing. Please someone help me out !

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work may I ask if your game clips are uploaded automatically to Xbox network or stored on your console storage?

Edlito

Wow thank you so much! It worked !

DarkNemeZis

I have the same problem, everything worked before, it was months ago that I capture in 4K and since yesterday impossible to make a capture that works beyond 1080P

HeroicKnight17

When i open the home button to take a screenshot, it doesn’t work. And when using the capture and share tab it doesn’t work when i click on the capture screenshot button.

Zenosos

Sorme games require a different capture format as they dont work correctly for example some games cant be captured using desktop capture option. What streaming software you use? Obs, slobs? Etc

Captures not working