Captures in Series X Not Working

SaulFigueroa · Sep 15, 2021

Hi All,

Since the May update for the Series X the captures stopped working as they did before, now when trying to record a clip using the share button or the guide shortcut happens 2 things:

1. The dashboard says the capture is recorded, but when you go to the recent captures there is nothing recorded

2. When a capture can be recorded the videos looks corrupted or with artifacts, below are 2 examples:

https://gamerdvr.com/gamer/saulrainier/video/143656141

https://gamerdvr.com/gamer/saulrainier/video/143335115

I already tried power cycling the console, deleting old captures from xbox network, changed the capture settings but still having the same issues, I even enrolled to the insiders program to get a new update to check if the issue is solved but no, the captures are not being recorded as before.

Has anyone faced this issue with the captures?

:)

Eric Schumacher1

Yes the USB drive is brand new and works on the computer. Tried all prior fixes listed above and nothing. Files work on the drive. Trying to capture gameplay on Xbox series x. Won’t recognize as an option to change the location of capture and share to the jump drive.

BenFenner

Xbox series x. There is so much documentation about this issue, no-one has a solution (apart from streaming on twitch, saving the vod and then editing the video). Compared with my xbox one captures, taken well over a year ago, they are awful, choppy, stuttering messes. This is not a problem on my end, this is a problem with the xbox series x capture system. The fact captures are STILL terrible is a joke, given the series x was released over 18 months ago.

SaulFigueroa

HI Mateus, the clips are set to be stored in the internal SSD

SaulFigueroa

Thanks, the OS reset solve the problems

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

When watching the clips you sent I didn't notice artifacts in the recording, but I noticed a drop in image quality due to the encoder used by the site, and also probably due to the bit rate used in the video. These clips you recorded, is it on your console's internal SSD or an external HD?

*Thank you in advance for contacting us, it will be a pleasure to help you.

Captures in Series X Not Working