Captures don't show up on the Xbox app after uploading. How to fix?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that there are multiple reports in regards to the same issue, however, there are no official announcements from Microsoft which means that we can just perform troubleshooting steps such as extended powercycle and resetting your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

After that quit and re-launch your Xbox App to check if the game clips are synced correctly.

Go to the App Store, or Google Play and download the Xbox app. You can then upload your game captures to Xbox Live, then use the mobile Xbox App to download your captures after they're uploaded to Xbox Live. You can also click on the share options for
your captures and upload them to Onedrive and use the mobile Onedrive App to download to your phone.

The captures are all showing up on the Xbox itself as well as the DVR website, it seems to just be the apps, so is it possibly a syncing problem with the app rather than the uploading to xbox live aspect? Thanks again

From what I found, nothing else can be seen from your side. Unfortunately, you'll need to contact the support team.

It sounds like you're encountering a problem with uploading Xbox captures to the network. There are a few more steps you can try to troubleshoot the issue:

Check your internet connection: Make sure your console is connected to a stable and fast internet connection. Slow or unstable internet can cause issues with uploading and viewing Xbox captures.

Check Xbox Live status: Check the Xbox Live status page to make sure there are no service disruptions or maintenance happening.

Check Xbox storage: Make sure you have enough storage space on your Xbox to store the captures. If you have insufficient storage space, you won't be able to upload or view your captures.

Clear Xbox cache: Clearing the cache on your Xbox can help resolve any temporary glitches or errors. To clear the cache, follow these steps:

Press the Xbox button to open the guide.

Go to "Settings."

Select "System."

Select "Storage."

Select the hard drive where your Xbox captures are stored.

Select "Games & apps."

Highlight the game or app where you saved the Xbox captures.

Press the Menu button on your controller.

Select "Manage game."

Select "Reset."

Contact Xbox Support: If you've tried all of these steps and the issue persists, it may be a problem with the Xbox network. Contact Xbox Support for further assistance.

I hope these steps help you resolve the issue with your Xbox captures.