Captures are black. This worked fine a few days ago.

Discus and support Captures are black. This worked fine a few days ago. in XBoX on Windows to solve the problem; The other day I screen captured a video clip from an Amazon movie using Win+R and it worked fine. Today the clips play back black but the audio is... Discussion in 'XBoX on Windows' started by Techie Tom, Mar 13, 2022.

  1. Techie Tom
    Techie Tom Guest

    Captures are black. This worked fine a few days ago.


    The other day I screen captured a video clip from an Amazon movie using Win+R and it worked fine. Today the clips play back black but the audio is fine. I have tried several different movies. I haven't changed any settings. I even shut down the computer and rebooted.

    :)
     
    Techie Tom, Mar 13, 2022
    #1
  2. Georges C. Win User

    Captures are black. This worked fine a few days ago.

    Hello again, at this point I can not specify whether it can be something from the system (Windows), or some security measure of the Amazon App itself so that there is no recording, and if it works, only work with free games and not the paid movies, but would have to test and see if something happens differently, and also seek some information in other forums.
  3. Georges C. Win User

    Captures are black. This worked fine a few days ago.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Techie, this black screen in the capture is only happening with the Amazon App, or happens to some other, if you have one to test like Netflix, Disney+, or even a full-screen Youtube video.

    Also check if you have the latest version of Windows installed, at 21H2, because recently came out the latest update to Windows 10 and 11.

    See which version of Windows 10 you have

    https://support.microsoft.com/en-us/windows/see...

    Updates often seen as optional, Microsoft released major fixes this week, and make sure you have the Xbox Companion App installed.

    If you haven't updated yet, click the link below, update and then make all subsequent security updates.

    Download Windows 10

    https://www.microsoft.com/en-us/software-downlo...

    Download Windows 11

    https://www.microsoft.com/en-us/software-downlo...

    Also make sure all Xbox Apps are up to date in the store.
  4. Techie Tom Win User

    Captures are black. This worked fine a few days ago.

    I thought that might be the case but I still wonder why it worked a few days ago.
  5. Georges C. Win User

    Captures are black. This worked fine a few days ago.

    Hello again, maybe they use other tools, softwares to do the screen`s captures.
  6. Techie Tom Win User

    Captures are black. This worked fine a few days ago.

    Thanks anyway. I just wonder how other folks record snips from movies and post them in their videos on YT. This is the first time I've done this so it's a new challenge. I was putting the snippets in some entertaining videos. I guess I'll need to take a different approach in my vids. I appreciate your input.
Thema:

Captures are black. This worked fine a few days ago.

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