Can'tdownload my game

Hello, Alexander! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly tell me what device or console you are using?

Also, do you get any specific error message?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

If applicable try deleting the game from your hard drive and any non essential saves (if any) and download the game again

Try deleting any dlc as the content can be reinstalled when your game is up and running by viewing your purchase history.

Finally try the old favourite of clearing you cache as below:

support.xbox.com/.../clear-system-cache

Hey there, Vixx TE

Is this happening on the 360 or an Xbox One?

If it is happening on the 360, I would suggest rolling back your updates for your console following the seventh solution on our page entitled

Troubleshoot problems with an update to your Xbox 360 console.

If it's happening on the One, I would suggest a soft reset.

It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts and have easy access to your internet network so everything goes smoothly.
Make sure that you select reset my console and keep my games and apps

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue





Thanks

Official support hours are Monday-Friday 9am-5pm PST. It's supposed to take about 24 hours to receive a response.

Hello Genesizz, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!