Cant withdraw my rewards points

Hi

My billing information is correct, everything is ok with my acc but I can't recieve my rewards points

:)

 

Xbox Rewards

I want to withdraw my 8300 points I have in Rewards but I can't seem to find any link to change the points and even though I have more than 5000 they were never converted.

Xbox gamertag :

 

I cannot withdraw my points it says i have 20000 and you only need 1000 to withdraw

I cannot withdraw my points it says i have 20000 and you only need 1000 to withdraw

 

Hello NCremonezLV,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.