Can't view capture or clips in Xbox app

Discus and support Can't view capture or clips in Xbox app in XBoX Games and Apps to solve the problem; when I'm in the Xbox app, if I tap a capture a friend took, or someone posted in a club, etc. it just says, "there was a problem" and doesn't let me... Discussion in 'XBoX Games and Apps' started by Supbro5202, Apr 1, 2017.

  1. Supbro5202
    Supbro5202 Guest

    Can't view capture or clips in Xbox app


    when I'm in the Xbox app, if I tap a capture a friend took, or someone posted in a club, etc. it just says, "there was a problem" and doesn't let me watch the video. I've tried uninstalling the app and reinstalling but to no avail.

    :)
     
    Supbro5202, Apr 1, 2017
    #1
  2. TheSwagateer
    TheSwagateer Guest
    ERROR : 0x87c40156

    Hello, I am here to discuss about my error code problem. When I loaded up the Game DVR app, the screen showed this error code:
    0x87c40156. When I changed the captures from screenshots to game clips I was able to view them instead. Not sure why I can't view my screenshots but I hope you'll investigate on this issue. Thank you.
     
    TheSwagateer, Apr 1, 2017
    #2
  3. DarkErasmus
    DarkErasmus Guest
    Game DVR won't play/upload

    My game DVR evidently has not been recording for over a month. Recently attempted to view captures and gave me a 0x87c40156 code. On the Xbox phone app I can view my captures from around a month or two ago, but none show up from recent captures.
     
    DarkErasmus, Apr 1, 2017
    #3
  4. xptolis Win User

    Clips disappearing and reappearing after the start of july

    I'm having the same problem on the One S. First i thought of giving it some memory space and deleted one clip. The clip would not delete. today it shows up as a thumbnail-less clip that can't be played. I can't upload any videos, the xbox tells me it's uploading
    and it tells me the clip has been uploaded to live, but when i check theres nothing there. On the mobile App I get the notification that a clip has been uploaded and I can view the clip on my phone, but if I try to share or save the clip it says a problem
    occurred. As soon as I leave the clip page, it disappears from the captures tab on the app. The clip I deleted on my xbox doesn't show up on my Mobile App, thats a good thing.
  5. XBF John Win User

    Why are game clips being deleted from my EXTERNAL hard drive!

    Hello,

    As listed here: Manage your game clips | Xbox Support.

    "Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion."

    So, though it is external, the Xbox will read it just as additional storage, and the same rules may still apply.

    Thank you,

  6. Ricardo Lechuga Win User

    9-days-old Captures Missing

    Hi Alexkatbat! My name is Ricardo an independent advisor ready to help you with this situation!

    When you make a capture, the file that represents it exists only on your console. Uploading your captures to the Xbox network is helpful for two things: viewing your captures when you’re using a mobile or PC app from Xbox, and sharing your captures.

    Automatic uploading is standard, but in case you need to turn it on, press the Xbox button  to open the guide, and then go to Profile & system > Settings > Preferences > Capture & share > Automatically upload.

    To upload a capture that wasn’t uploaded automatically, select the capture, and then select Upload.

    Things to keep in mind

    You can upload up to 10 GB of captures to the Xbox network. Once you reach those limits, you’ll need to delete existing captures to upload new ones.

    Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion.

    Captures that don't get uploaded to the Xbox network will remain on the console they were recorded on.

    All this information it's available on support site

    https://support.xbox.com/en-US/help/games-apps/...
  7. Francia J. Win User

    Xbox captures not showing up

    You're correct, Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion. For your reference, you can check this link: https://support.xbox.com/en-US/help/games-apps/...

    That would be great, LeviW2.
  8. BeastBadshah Win User

    how do i view my own clips

    On Xbox One, when you make game clips with Game DVR, use the Upload Studio app to view and edit them.

    1. Open the guide > Broadcast & capture > Capture >
      Manage Captures.
    2. The default filter shows everything already published on Xbox Live.

      To see clips you’ve captured but not yet uploaded, select the filter On Xbox Live and choose
      On this Xbox.
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Can't view capture or clips in Xbox app

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