Can't validate my account

Im trying to rceover an old account of mine on my old xbox, my old account password no longer works, I filled out the form and got this emial back

We recently received a request to recover your Microsoft account (email hidden or course) Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft
takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

Please submit a new account verification form

At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you
can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.

> Submit a new form

Helpful tips for filling out another form:

• Answer as many questions as you can.
• Use the information you provided when you created the account, or last updated it.
• Submit the form from a computer you frequently use.
• You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last
  three emails they sent you.
• Make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com.
  Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “hotmail.co.se” rather than “hotmail.com”.

I gave it all the information I remember and have tried filling the form out multiple times only for it not to work, I can show proof of it being on my xbox, past passwords and gamertags.

:)

 

Help can't validate my account!

Hey there Franz - unfortunately this sounds like it might be something only our Phone Support team can solve. For the number in your region, please visit: support.xbox.com/contact-us

 

Help can't validate my account!

hi guys. I have a huge problem,so I hope some of you can help me. I bought Section 8 Prejudice via Steam for Pc. When I was going to sign in in GFWL and submit my serial, I got an error message saying that I may be using an account from an unsupported country
(I live in Chile, and IT IS supported). Then I tried to log in in GFWL Marketplace, but I got an error message code 80154017 sayiing that there's a problem with my account that I have to solve. It then redirects me to the xbox website, and it says that I have
to update my account, and then gives me 2 options to update it: via PC or via Xbox 360. I tried via PC, but I got this message every time I try, no matters what I do: Oh,oh, that shouldn't have happened. seems like you found a glitch. And if I try via Xbox
360, it says "Can't validate account".



So, after all this, I created a new account (this one worked), but when I submited my serial, it says that it is being used by another account!

The thing is, that my game serial is trapped in an account that can not be updated, and therefore, not be used.



Is there a way to fix this?



Any help would be more than appreciated, I've been looking for an answer since days.



Franz

 

If you are having issues with recovering your account via the form, your next best bet is to reach out to Xbox Support at Contact Us | Xbox Support for assistance with this issue.

 

@JustAnotherJay is right and your best bet is reaching out to the available Offical support options at https://support.xbox.com/contact-us

If you created the account, and you remember the email, then I would recommend trying: Recover your account to recover an account. Even if it's not a Microsoft managed email (like if it's Yahoo.com, gmail.com, or aol.com) then it
would have been converted to a Microsoft Account, if it's still active; they did sunset a number of accounts and release the gamertags if they were not accessed for a certain amount of time, and those gamertags were released to the public so that account has
a possibility of being gone: Xbox LIVE Gamertags go zombie and rise from the dead