Can't use Xbox Credit for 360 Purchases

Discus and support Can't use Xbox Credit for 360 Purchases in XBoX Games and Apps to solve the problem; I was trying to make a few purchases at marketplace.xbox.com with some of the Black Friday deals. I have some rewards credit in my account that shows... Discussion in 'XBoX Games and Apps' started by Atlasky-4ABA71BF-F383-4208-A362-25B866ECA9D5, Nov 24, 2015.

  1. Can't use Xbox Credit for 360 Purchases


    I was trying to make a few purchases at marketplace.xbox.com with some of the Black Friday deals. I have some rewards credit in my account that shows up fine if I try to purchase an Xbox One game/DLC. For 360 games (pretty much every one I've looked at)
    it doesn't have that as a payment option. I talked to two different support people and haven't gotten anywhere. One told me that some publishers don't accept that as a payment option, but even Halo 4 wasn't showing my credit as a payment option...and that's
    from Microsoft.

    Is there a way for me to use my credit? I don't have a 360 anymore, but I would be very confused to get a gift card and not be able to use it if that was my only console.

    :)
     
    Atlasky-4ABA71BF-F383-4208-A362-25B866ECA9D5, Nov 24, 2015
    #1
  2. IndieRock
    IndieRock Guest
    Probably a stupid question

    If you are purchasing Xbox 360 games on the Xbox One you have to use a credit card or Paypal. You cannot use a pre-existing balance on your Microsoft account. If you want to use that balance, then you need to purchase it on the Xbox 360 first.
     
    IndieRock, Nov 24, 2015
    #2
  3. Emily V.
    Emily V. Guest
    Telling me to purchase other ways, but can't

    I don't own an Xbox 360. Does this mean I can't purchase the game at all?
     
    Emily V., Nov 24, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Can't use Xbox Credit for 360 Purchases

    The only way to use the currency on your account for 360 content is through the console. The website has never been updated to work with the currency system for the 360.

    The only other option that might work might be the smartglass app, but I'm not 100% sure whether the 360 one does allow purchases or not.
     
    Smwutches, Nov 24, 2015
    #4
  5. Hopefully they update the store soon then if that's the case. There were some good Black Friday deals that I wanted to grab.
     
    Atlasky-4ABA71BF-F383-4208-A362-25B866ECA9D5, Nov 1, 2018
    #5
  6. Christyna64 Win User

    Marketplace problem

    You can't use pre paid cards or Xbox account credit to purchase Xbox 360 content from your Xbox One. You have to use a credit card.

    Here is some info on 360 Market Place:

    https://support.xbox.com/en-US/billing/payment-and-purchases/troubleshoot-xbox360-marketplace-purchasing
  7. luissolid Win User

    Can’t purchase Xbox 360 games on Xbox One?

    You need to have a Credit Card or Debit Card to purchase any Xbox 360 Game. (You can't use Microsoft Credit)

    Regards!
  8. FreakRoach Win User

    Purchase channel

    You can't purchase Xbox 360 games from Xbox One using account balance. You must use other modes of payments such as debit/credit card or paypal.
  9. Smwutches Win User

    Xbox gift codes

    Xbox 360 games can be purchased using Microsoft account credit on a 360 console. They cannot be purchased with account credit on an Xbox One or the Xbox website.
  10. Emily V. Win User

    Telling me to purchase other ways, but can't

    Hi Emily!

    By any chance are you trying to use the credit on your Microsoft account? If so, I would like to let you know that you can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.
    I don't own an Xbox 360. Does this mean I can't purchase the game at all?
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Can't use Xbox Credit for 360 Purchases

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