Can't use profile when using XBox Live

Discus and support Can't use profile when using XBox Live in XBoX on Consoles to solve the problem; Ok so I'm having an issue. I turn on my Xbox 360 and my profile is logged in, but I'm not online. So I log in, but my password is rejected every time... Discussion in 'XBoX on Consoles' started by SeanRopp, Mar 22, 2016.

  1. SeanRopp
    SeanRopp Guest

    Can't use profile when using XBox Live


    Ok so I'm having an issue. I turn on my Xbox 360 and my profile is logged in, but I'm not online. So I log in, but my password is rejected every time I do. And when do this, my profile is logged out. And if I attempt to log back into my profile I go
    through the whole thing again, inputting my password and such only to get rejected again. This has been an ongoing issue and I've changed my password a number of times already with it proving to be useless. The only way my profile stays available and I'm
    able to play games is if I power the machine off and turn it back on again and my profile is there and already logged into, but no Xbox live. Just what is going and what can I do to fix this?

    Buying a new machine is out of the question, unless someone is going to buy one for me it's not a solution that can even be on the table.

    :)
     
    SeanRopp, Mar 22, 2016
    #1
  2. Xbox live gold

    I purchased xbox live gold for my husband's xbox one and my xbox one but we both can't use it. I didn't have to purchase one for each account before so don't understand why we both can't use it when we are using the same WiFi in
    the same house. We are using separate xbox ones so we both can't play our online games on our profiles. How can i enjoy xbox live on my Xbox one without logging into my husband's profile
     
    TubularCoder04, Mar 22, 2016
    #2
  3. joelee26
    joelee26 Guest
    Xbox 360 games on xbox 1

    I have xbox live on my account on xbox 1 but when I put the 360 version of black ops 2 in, it let's me play with my profile but not online. It tells me the profile I'm using can't use xbox live on this console
     
    joelee26, Mar 22, 2016
    #3
  4. Arminator
    Arminator Guest

    Can't use profile when using XBox Live

    [quote user="jonstryder"] I turn on my Xbox 360 and my profile is logged in, but I'm not online. So I log in, but my password is rejected every time I do.[/quote]

    If you are 100% sure you are using the correct password, it might be that you are protecting your Profile from Hackers and account hijackers with Two Step Verification.

    Please check on the page for Live Account security if you have Two Step Verification enabled. Two Step Verification makes you enter a special code from an email or your Smartphone every
    time you sign in to a Microsoft service from a new device. The Xbox 360 however can not (yet) work with these secondary security codes.

    If your account is protected by Two Step Verification, go to the page above and scroll down to the section where you can create a so called "App Password".

    Create an app password, and use THAT password on the Xbox 360 instead of your regular password.
     
    Arminator, Mar 24, 2016
    #4
  5. joelee26 Win User

    Xbox 360 games on xbox 1

    I have xbox live on my account on xbox 1 but when I put the 360 version of black ops 2 in, it let's me play with my profile but not online. It tells me the profile I'm using can't use xbox live on this console
  6. Arminator Win User

    Can't use profile when using XBox Live

    [quote user="jonstryder"] I turn on my Xbox 360 and my profile is logged in, but I'm not online. So I log in, but my password is rejected every time I do.[/quote]

    If you are 100% sure you are using the correct password, it might be that you are protecting your Profile from Hackers and account hijackers with Two Step Verification.

    Please check on the page for Live Account security if you have Two Step Verification enabled. Two Step Verification makes you enter a special code from an email or your Smartphone every
    time you sign in to a Microsoft service from a new device. The Xbox 360 however can not (yet) work with these secondary security codes.

    If your account is protected by Two Step Verification, go to the page above and scroll down to the section where you can create a so called "App Password".

    Create an app password, and use THAT password on the Xbox 360 instead of your regular password.
  7. RylanRy Win User

    Can't use xbox live.

    I should've said this but this was my first attempt to fixing it.

    Edit: I tried this a few more times, but it didnt work.
  8. XBF Steven R Win User

    Can't use xbox live.

    Hey there
    RylanRy
    ,

    Thanks for reaching out to the forums for advice on how to deal with this issue. I can totally understand how this could be pretty disheartening. I suggest

    removing the profile
    and redownloading it back to the console.

    When you get the chance, give that a shot and let us know if that helped.

    Thanks for reading!
  9. MorseyBaby Win User

    Can't use xbox live.

    Sounds like it could be a caching issue - try a hard reset of your console: hold the console power button down for 10 seconds
Thema:

Can't use profile when using XBox Live

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