Can't use my redeemed gift card from another (

Hi kenedgely,

In order to purchase a gift card for someone who lives in another region you have to buy it from a another retailer that sells that region code using your credit card. You can't gift it over Xbox. I just brought a gift card for my cousin who lives in Canada
from online and they had no problem redeeming the code.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Greatnate30447, unfortunately the message is correct, Gift cards can only be redeemed in their respective countries.

In addition, they can redeem a Gift card from another country, this gift card would have to be from that specific country.

What does it say when you try to redeem it? Are you in the same region as the gift card you purchased...ie as it's a US $ card, are you in the United States? As gift cards in a different currency cannot be redeemed in a different region....I have a UK account and can't redeem US $ cards

I got gifted %20 gift card redeemed it in the store and I can't use it in me game that I want

Would like transfer fund into my grandson Microsoft account, it not family account.

Hello, you are unable to transfer the funds directly to your grandson. You may however purchase a digital gift card that will provide a code that can be redeemed on the Microsoft Store, directly from your grandson's Xbox. I have provided two links. One in
which you can purchase the digital gift card, and another that shows how to redeem codes.

Digital Gift Card

https://www.microsoft.com/en-us/p/microsoft-gift-card-digital-code/cfq7ttc0k61w

Redeem Codes

https://support-origin.xbox.com/es-EC/billing/prepaid-codes/redeem-prepaid-codes