can't use my gift card

I got a gift card from my mate and when I try to use it wont let me it makes me use credit card I check my balance and I have the right amount in please help.

:)

 

I can't use my Gift Card????

Yes, as long as it is backwards compatible content.

 

I can't use my Gift Card????

I'm having problems using gift cards on my Xbox One... and it's been happening for a while now.

I feel like this is Microsoft's sneaky way of trying to get bank card details and I really don't want to give that because the last time I used my bank card to make a single purchase, I was (without consent or notification) signed up to an annual subscription
of Xbox Live. I only found out a year later when I started to notice the same amount being withdrawn from my account. I cancelled immediately (because I don't play online THAT often).

I used to be able to use gift cards to buy things like DLC's or full games off the Market Place, but ever since, I haven't been able to. Recently two (pre-XONE) games have become available and I would LOVE to play them both again, but I can't even buy them
with my accounts credit. I'm being asked to provide card details which I really do NOT want to do.

I'm seriously starting to consider changing to a whole other gaming platform because this seems borderline fraudulant, offering gift cards of varying value, but not allowing people to use them! And worse, once you scratch the code you can't take it back
for a refund, so you're stuck with [insert value] in an account and you can't use it!

Would really love some help with resolving this.

 

It depends on what you're trying to buy. The Microsoft account balance is not available for everything. So if you're trying to buy backwards compatible games through the One or a subscription, you would need a credit card or PayPal on file.

 

Hi there!

Would you be able to let us know what you are trying to purchase? Gift Cards unfortunately are only good towards certain purchases. Please let us know and we can help from there