Can't use Money in my Microsoft Account on Xbox 360

Discus and support Can't use Money in my Microsoft Account on Xbox 360 in XBoX Games and Apps to solve the problem; My xbox one and xbox.com lets me use my Microsoft Account to buy games .Xbox.com only lets me buy xbox 0ne games , when I pick an xbox 360 game or use... Discussion in 'XBoX Games and Apps' started by JASON SOTO, Mar 10, 2014.

  1. JASON SOTO
    JASON SOTO Guest

    Can't use Money in my Microsoft Account on Xbox 360


    My xbox one and xbox.com lets me use my Microsoft Account to buy games .Xbox.com only lets me buy xbox 0ne games , when I pick an xbox 360 game or use the xbox 360 it will not show Microsoft Account. as a payment . I was Told by xbox that the advocate team
    would resolve my issues in 4 days ,that was 3/4/14 its now 3/10/14.

    I also reserved xbox one with a pre-paid cc. About a week before the release of xbox one I changed the card to a new one (didn't have the money in that one).Everything was fine xbox took the money and I had my xbox on day one ,well turns out they have been
    trying to charge the first cc on file for $534 since xbox one release . When I call xbox they tell me that because it was an xbox one pre order Microsoft has to take care of it ,so they switch me over to Microsoft I tell them what xbox told me. They act like
    they know what i'm talking about they say no problem and switch me back to xbox then xbox switches me back to Microsoft I tell them the story and don't switch me to xbox and what do they do , so I play tag till I get to mad and just hang up and try later
    .

    last problem got email stating that I will get token for free killer instinct download. Before the release of xbox one I changed Microsoft Account email so I never got the code for token. when I call xbox they say they don't see anything on my new email
    and when I give the old email they say they can see the name but they cant pull up info on the account ...

    I just fell like for someone that had this name Master Roshi X since 2004 and king piccolo and another since xbox live first started they could try to help out a little better and get on same page ...I'm not a happy customer ever since the xbox one came
    out nothing but problems

    :)
     
    JASON SOTO, Mar 10, 2014
    #1
  2. M3tal Daz3
    M3tal Daz3 Guest
    Regarding backwards compatible purchases on the xbox one

    You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.
     
    M3tal Daz3, Mar 10, 2014
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    Payment issue

    You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.
     
    M3tal Daz3, Mar 10, 2014
    #3
  4. M3tal Daz3 Win User

    Payment issue

    You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.
  5. M3tal Daz3 Win User

    Regarding backwards compatible purchases on the xbox one

    You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.
  6. Besterikz Win User

    Payment issue

    You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.
    i have no 360 tho.. :/
  7. XBF Diego M Win User

    cannot buy anything from the microsoft store even though i have money.

    Hey there,

    Thank you for reaching out to us. I'd be happy to help.

    Yes, you can use your Microsoft Account money to purchase the game on an Xbox 360 console. It just doesn't allow you to use that money online on the Xbox 360 Marketplace.

    I want to use my Microsoft account balance to pay for something, but I don't see it listed as a payment option.

    You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.


    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases.

    Give it a try if you can and let us know if it worked!
  8. M3tal Daz3 Win User

    How do I buy black ops 2 on xbox one with store gift card

    Unfortunately you can not.

    "You can't use the money in your Microsoft account to purchase content from the Xbox 360 Marketplace.

    To resolve this issue, purchase the item on your Xbox 360 console, where you can use your Microsoft account balance to make purchases."
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Can't use Money in my Microsoft Account on Xbox 360

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