cant use minecraft on my new laptop

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello NickyBryant1, there ar some knowing issues regarding Minecraft Launcher

"Minecraft Launcher on Game Pass for PC Known Issues (PC)

We understand that some Game Pass members may be experiencing issues accessing the full version of Minecraft Java edition from the Launcher on Game Pass for PC. The Mojang team is working hard to address these bugs to get you back to playing. Here are some of the reasons why you may be having an issue:

If you are a Game Pass PC/Ultimate owner, there was a bug preventing you from accessing Minecraft Java edition

Please make sure to install the Minecraft launcher on your primary hard drive and not on any secondary or external hard drives.

Please check the following links for updates as Mojang continues to address these issues:

Here Minecraft | Xbox Support you’ll find troubleshooting tips and links to help pages for the game, info about playing with Xbox Game Pass, and info about playing Minecraft on different platforms.

We know you may have questions about this new launcher. Mojang has prepared some answers for you here: Minecraft Launcher for Windows – Home "

https://answers.microsoft.com/en-us/xbox/forum/...

https://help.minecraft.net/hc/articles/44122618...

Try this:

https://answers.microsoft.com/en-us/xbox/forum/all/not-able-to-install-minecraft-in-my-new-laptop/506143c8-f91b-4d5b-943b-0053ab9a56c6

but i just cheked on my laptop wich i have right next to me that its the same account, same email, same username, same profile picture, same order history except for minecraft. i know its kind of hard to believe a problem like this, since the only rationally correct answer is that i am using a different account but i am really not and even if i am for some reason using another account on microsft store why cant i play bedrock on the official site or minecraft answer. now i am 100% sure that is the same account i changed the profile picture from my desktop and changed on minecraft launcher on my laptop and i did the same thing but first on my laptop and then on desktop. i cheked the order history from the previous link and the payment isn't there too

I have following devices in my list:

1. Laptop 1 - recently added

2. Laptop 2 - old

3. X-BOX

4. Desktop PC

apart from the above, I havent added any device to my list. The new laptop (Laptop 1) which my son is using is purchased outside india and we bought Roblox using Microsoft Store using other currency which is another Microsoft Store Account (User 2). I have
logged out of this User2 and using my account (User 1) and purchased Minecraft in laptop 1 and trying to install and it is failing to install.

Thanks for trying. What device or platform do you play Minecraft? What exactly happened when you sign in your Microsoft account? Aren't you able to play it? What's the exact error message you get there?

i play on my laptop. some another account gets logged in. i cant able to play. its say account does not exist make new one so i did i make new account. then i try to loin to my minecraft account then its not there.

i need my microsoft and minecraft account back pls.