cant use microsoft balance

The rest of the balance will still be available.

I figured that out earlier today but thanks for you reply Francia I really appricate it>

I have one more question though what happens if I tried to buy a game that is less that the available balance in my Microsoft account with the rest of the balance be available?

Thanks in advance

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Make sure that the store region where you're purchasing the games is in the US as well that's where we can use the USD currency.

I bought a gift card virtually off Amazon like a usually fo but when I check my balance it says I have the same amount of money when I did before, the code says redeemed but isn’t in my Microsoft account

Hi Alex! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft credits.

Kindly try to purchase on the Microsoft Xbox Store web browser online to see if it works.

If it still doesn't work, I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this and possibly purchase using your Microsoft balance on your behalf:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl