cant use microsoft account balance to purchase in game contents

In order to use your Microsoft account balance, you would have to purchase the game through a 360 console. If you're using a One or the website, the store does not recognize your Microsoft account balance as a valid payment option for 360 content.

Are you trying to buy One games or backwards compatible games? The Microsoft account balance cannot be used to purchase backwards compatible content on the One.

In order to use your Microsoft account balance to purchase 360 content, you have to make the purchase on a 360 console.

In order to use your Microsoft account balance for 360 content, the purchase has to be made on a 360 console.

To purchase backwards compatible games on the One, you would need to use either a credit card or Paypal. Your Microsoft account balance can only be used to purchase One content on the One.