CAN'T USE GOLD

Discus and support CAN'T USE GOLD in XBoX on Consoles to solve the problem; when i play games i can't do certain things because it says i don't have gold. But when i redeem a new code it says that i already have a membership.... Discussion in 'XBoX on Consoles' started by Hugo107815, Jul 10, 2015.

  1. Hugo107815
    Hugo107815 Guest

    CAN'T USE GOLD


    when i play games i can't do certain things because it says i don't have gold. But when i redeem a new code it says that i already have a membership. Could somebody please tell me how to fix this

    :)
     
    Hugo107815, Jul 10, 2015
    #1
  2. FertileMoney
    FertileMoney Guest
    Can't use Gold

    WPAK my problem is still occurring. Your suggestion didn't work. I will attempt to contact support to find a way to fix my problem.
     
    FertileMoney, Jul 10, 2015
    #2
  3. WPAK
    WPAK Guest
    Can't use Gold

    Hi there,

    please double check http://account.microsoft.com/services to see if the subscription is showing there.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
      Restart or Power Cycle Xbox One Console
    3. Redownload your profile

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    Contact Us | Xbox Support

    Let us know the results
     
    WPAK, Jul 10, 2015
    #3
  4. FertileMoney Win User

    Can't use Gold

    WPAK my problem is still occurring. I will attempt to contact support to find a way to fix my problem.
  5. FertileMoney Win User

    Can't use Gold

    Hi there,

    please double check http://account.microsoft.com/services to see if the subscription is showing there.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us

    Let us know the results
    WPAK my problem is still occurring. Your suggestion didn't work. I will attempt to contact support to find a way to fix my problem.
  6. WPAK Win User

    Can't use Gold

    Hi there,

    please double check http://account.microsoft.com/services to see if the subscription is showing there.

    If the subscription shows, try the following steps

    1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
    2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
      http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
    3. Redownload your profile

    If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
    http://support.xbox.com/contact-us

    Let us know the results
  7. Smwutches Win User

    Redeemed Live Gold but can't use

    Trial codes do not change your account status to gold. They only give you access to some benefits of online multiplayer. They won't work with all games or all game modes.
  8. Mister Getafix Win User

    Can't use Xbox live gold

    Heya!

    Sorry for the delayed response on this!

    Are you still having issues connecting to Xbox Live Gold?

    If so be sure t post back and let us know!
Thema:

CAN'T USE GOLD

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