Can't use EA play even after game pass ultimate subscribtion

That’s amazing and you’re very welcome!

Hey Francia, thanks a lot for the reply!
I have followed the steps and thanks to you I was able to login to EA play and can now download my favourite games so thanks a lot again!
The only problem now being that the option to turn off hardware acceleration is not available yet on the desktop app so it lags horribly for now. I am gonna wait for a more stable release for downloading the games. Thanks again.
regards.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

First, make sure that your Xbox profile is linked to your EA account correctly by signing in to this link:

https://myaccount.ea.com/cp-ui/connectaccounts/...

Once confirmed that they’re linked correctly. Kindly clear the cache of the EA Desktop App and then sign back in to start installing games from there.

1. Select the three dashes in the far-left corner of the EA app.
2. Scroll to Help.
3. Click App recovery.
4. Select Clear cache.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

From the
Game Pass FAQ:

What will happen to my subscriptions if I already have both Xbox Game Pass Ultimate & EA Play on Xbox?

When the EA Play member benefit unlocks for Xbox Game Pass Ultimate members, users who have both Xbox Game Pass Ultimate and EA Play purchased through the Microsoft Store will have their EA Play membership canceled and any remaining time over 50 days will
be rounded up and converted to the nearest month of Xbox Game Pass Ultimate at a ratio of 3:1.

For example, if you have between 50 days and 3 months of EA Play already on your account when EA Play comes to Ultimate, you will have 1 month of Xbox Game Pass Ultimate added to your account. If you have between 4 months and 6 months of EA Play already on
your account when EA Play comes to Ultimate, you will have 2 months of Xbox Game Pass Ultimate added to your account.

I have two years of ea play which I redeemed through the microsoft store and I also have xbox game pass ultimate.

I was expecting the ea play to convert 3 to 1 to game pass ultimate and get an extra 8 months added to my subscription, but that hasn't happened. Has anyone else had this issue and been able to resolve it?

I've tried the various support channels but can't find an option other that the virtual agent.

Thanks!

Same: I had 3 years of EA Play video game subscription until November 2023, and it was converted to Game Pass Ultimate (which expired in December 2021, now expires in April 2022), but the 36 months of EA Play have been converted to just 4 months of
Game Pass Ultimate. I think the conversion is very low 36 months EA Play = 4 months Game Pass Ultimate, because it's not 3 months to 1 month.