Can't use balance on Xbox account

Adam_Iceland · Feb 9, 2025 at 5:52 PM

I paid £20 into my childs xbox account to use in the store, but when he tries to use it to purchase something it says the balance is not available. The balance shows up clearly in the account.

:)

Belle_696

Hello Adam_Iceland,

I'm an Independent Advisor. Let me help you with your concern today. Please note that this is a public forum, I will be responding to you in short period of time and I apologize for a delay in response. As I am merely a user trying to provide insight and information that may be helpful.

I understand your concern. Just to clarify, does it say "Not available for this purchase" when you use the balance or it just doesn't show up as an option? Can you confirm what is your child trying to purchase? If it's a subscription, you will need to setup a backup payment method for the balance to work. But if it's a game, please try purchasing online in Xbox.com and see if the same issue will persist when using Microsoft balance.

For your reference https://support.xbox.com/help/subscriptions-bil...

I will be awaiting your response.

Regards,

Belle

Abdi_Ali

Yes, I did it on both of them, but no avail, my account is one year old And I changed my region only once on July 2023

ngocphi

When you say you did it.on your.accoumt you mean account.microsoft.com?

Of not you need to.do it.there as it the region migration. Tool which can only be used every ,3,months

If your account is less then ,3months old you cannot use the tool till 3months passes

denis97g

because you can't use account balance to pay a past due amount. https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

denis97g

you'll need to use other payment methods, you can't buy xbox live with your account balance.

Can't use balance on Xbox account