Cant upload custom profile picture?

xxRezonate · May 29, 2017

My Birthday is in ****, and I am an adult in my family, but I cannot upload a custom profile picture on the xbox beta app because it says I am under 18. Anyone know how to fix?

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:)

sam4eva · May 29, 2017

How do I customize my profile?

How do I customize 'xboxoneforums' profile? When I click on customize button, a pop down menu appears but its empty. I want to upload my avatar.

ClNTRoN · May 29, 2017

avatars

You mean Gamerpics right? It's

> Friends
> My profile
> Customize profile

As for backgrounds, they're not on the Xbox Store. You can upload your own picture via USB, or set an achievement art as one.

Loraine Mon · May 30, 2017

Hi,

Only adult accounts are allowed to upload a custom profile picture on Xbox App. If your profile is a child account, have the parent account holder check the online privacy and safety settings online by clicking this

link.

Your other option is to create a new profile with adult details so you can upload a custom profile picture on Xbox app.

If you have any other queries, you can contact us anytime.

Loraine Mon

Hi,

Only adult accounts are allowed to upload a custom profile picture on Xbox App. If your profile is a child account, have the parent account holder check the online privacy and safety settings online by clicking this

link.

Your other option is to create a new profile with adult details so you can upload a custom profile picture on Xbox app.

If you have any other queries, you can contact us anytime.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

I apologize but your account needs to be an adult before you can upload a custom gamerpic, there is no setting to manage this as it requires having an adult account first.

Albert X

For further assistance please contact support at 1 800 469 9269 or use
https://support.xbox.com/en-US/contact-us

Look on the enforcement site: https://enforcement.xbox.com/en-US

Daft Badger

pretty much we cant change our gamerpictures because they disabled the feature due to people being at home playing games.

personally i dont see the point in this as it is very annoying that i cant change my custom picture and it is stuck as one that i dont like anymore.

microsoft you need to add this feature back.

i bet playstation isnt doing this

Maybe not but Sony are throttling download speeds on PSN so each platform is dealing with the massive increase in user traffic in their different ways.

The point is that disabling custom gamer pics,backgrounds etc. free's up people to work on more important things & puts less stress on xbox live.

LFC JAY E 9193

On March 27, 2020, Xbox turned off a few features for custom uploads on the Xbox services. Here are the features that are impacted:

Custom Gamerpics on all platforms (Temporarily)
Custom club pics on all platforms (Temporarily)
Custom club backgrounds on all platforms (Temporarily)
Custom captures and game clips on Xbox Console Companion PC (Beta) app (Permanent)

As people look to gaming for social connection, Xbox is seeing record numbers across Xbox Game Pass, Xbox Live, and Mixer. To streamline moderation and ensure the best experience for the community, Xbox has made small adjustments. Some features like uploading
custom gamerpics, club pics, and club backgrounds are temporarily disabled.

You will also be unable to upload custom images in the following areas:
Custom Gamerpics on all platforms (Temporarily)
Custom club pics on all platforms (Temporarily)
Custom club backgrounds on all platforms (Temporarily)
Uploading captures and game clips on Xbox Console Companion (Beta) app on PC (Permanent)

You can keep an eye on this link ( https://beta.support.xbox.com/ ) for updates.
A support banner will also be located here with the latest status on these features:
https://beta.support.xbox.com/

Xbox Service Status page:
https://beta.support.xbox.com/xbox-live-status

Sorry for any inconvenience this has caused you
Jay

Cant upload custom profile picture?