Can't upload captures to Xbox Live or One Drive.

Hi

which xbox app? i know there's a new app but i can't find the option to upload captures to xbox live using it, the one that is for game pass, i can only upload captures using the xbox console companion but as i said there are a few games that i can't upload
captures.

Game pics/captures that haven’t had any views or engagement may be deleted at some point, you might want to back up your pics. If you wish to keep certain captures permanently, You should save them to OneDrive or an external drive for example. I will list the steps below regarding this matter. Also if you have reached capacity for storage of captures on Xbox Live, it will delete the oldest ones first to make room for the new ones uploaded.

To back up your pics/ capture you need to:

Upload captures from Xbox Live to OneDrive from your console

1. Press the Xbox button to open the guide, then go to Broadcast & capture.
   
2. Select Recent captures > See All.
   
3. Select the list view button on the right to display your captures in a list.
   
4. Select the check box next to the captures you want to upload.
   
5. Select the Upload to OneDrive button to begin uploading.
   

Upload captures from Xbox Live to Google Drive from your PC

1. Open the Xbox app on your PC.
   
2. Sign in to the app using your Microsoft account.
   
3. Select the Captures icon on the left menu panel.
   
4. Select On Xbox Live to view captures you’ve uploaded to Xbox Live.
   
5. Select the Download button to download the captures locally to your PC. These will be stored in the Videos folder on your C drive.
   
6. Upload your local files to Google Drive or another storage location
   

Check if you need to delete some clips etc to clear space not only on your console but in OneDrive and Xbox Live network.

Press controller Nexus button to get >Guide> Capture&share>Recent captures>Show all to Manage captures on the console and the Xbox network.

You'll need the One Drive app to check if you have used up all your space allocation.

If you haven't already, you will have to reset the Xbox. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

See if they are still available in the hard drive. (Captures Menu - Filter for "Saved in console")

The best is to explain how works the capture system in xbox one. When you capture a screenshot or a clip the first thing that the console do is save locally, in the hard drive and then will automatically (if you have cloud space available) upload to xbox live
server. Even if you delete or xbox live deletes the capture, it will be always available locally in the hard drive.